Business Analyst (Public Sector)

About the role

You'll sit at the intersection of business analysis and project delivery - translating complex stakeholder needs into clear requirements, overseeing vendors, and driving ICT projects from scoping through implementation. This role suits someone equally comfortable in a requirements workshop and a project steering committee.

Responsibilities

• Business Analysis
• Identify and engage stakeholders; define solution scope and develop business cases
• Facilitate requirements workshops and conduct business process analysis
• Evaluate solution alternatives, identify gaps, and recommend workarounds or changes
• Review project deliverables including functional specs, test plans, user guides, and operation manuals
• Plan and execute User Acceptance Testing
• Project Management
• Manage scope, budget, and schedule across maintenance and development projects
• Produce regular management reports and ensure delivery within agreed cost, timeline, and quality parameters
• Identify project risks early and recommend mitigation strategies
• Oversee multiple vendors and external ICT service providers
• Operations & Incident Management
• Assess and resolve day-to-day application, infrastructure, and security issues
• Manage ICT incident recovery and establish processes to prevent recurrence
• Assess service requests and evaluate the impact of system enhancements

Requirements

• Degree in Computer Science, Electronics Engineering, Information Technology, or equivalent
• At least 3 full project development lifecycle or project maintenance experiences
• Strong requirements elicitation skills - design thinking, persona analysis, customer journey mapping
• Experience in web-based and mobile IT project delivery
• Familiarity with AWS services: ECS Fargate, Lambda, RDS, QuickSight, EC2, CloudWatch, S3
• Comfortable working in Agile/DevOps environments
• Excellent communication skills - able to pitch ideas and influence both technical and non-technical stakeholders
• Strong pluses
• Project Management certification (PMP or equivalent)
• Agile certification (Certified Scrum Master preferred)
• Experience in a Singapore government or public sector environment
• Familiarity with government IT governance and digital service adoption frameworks
• You'll Thrive Here If You
• Can hold the big picture and drill into the detail without losing either
• Are structured and methodical under pressure, juggling multiple workstreams
• Build trust with stakeholders at all levels - from operations teams to senior management
• Take ownership of outcomes, not just tasks

Additional Information

1-year contract. renewable Government project Hybrid work arrangement

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