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Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

External
Ameritas logoAmeritas · US
$36K/yrFull-timeRemote6d ago
ComplianceLeadershipSAFe
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Benefits

A meaningful mission. Great benefits. A vibrant cultureAmeritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:Ameritas BenefitsFor your money:Starting pay of $18 per hour401(k) Retirement Plan with company match and quarterly contributionTuition Reimbursement and AssistanceIncentive Program BonusesFor your time:Thrive Days - Personal time offPaid time off (PTO)For your health and well-being:Health Benefits: Medical, Dental, VisionHealth Savings Account (HSA) with employer contributionWell-being programs with financial rewardsEmployee assistance program (EAP)For your professional growth:Professional development programsLeadership development programsEmployee resource groupsStrengthsFinder ProgramFor your community:Matching donations programPaid volunteer time- 8 hours per monthFor your family:Generous paid maternity leave and paternity leaveFertility, surrogacy and adoption assistanceBackup child, elder and pet care supportAn Equal Opportunity EmployerApplication Deadline This position will be open for a minimum of 3 business days or until filled.This position is not open to individuals who are temporarily authorized to work in the U.S.

Additional Information

Class starting August 10, 2026, to work in-office San Antonio, TX or remote in Texas! Starting pay rate of $18/hr! Position Description: Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. What you do: Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. Documents customer inquiries and related customer data electronically. Assists service team(s) with back office support functions. Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. Supports department goals by achieving established service standards and metrics. What you bring: High school diploma or equivalent. 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred. Ability to work overtime when required to support business needs. Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. Proficient use of computer systems and keyboarding skills.

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