Department Assistant, Member Relations - Hybrid-AZ

Responsibilities

• Processing hotel ownership changes, waiver requests
• Maintain databases of hotel information to keep current (eg: ownership changes, hotel name changes, GM/VM changes, unit count changes, etc)
• Managing the annual hotel Member award process
• Processing expense reports
• Maintain all master documents, forms and letters and update as applicable
• Other projects and duties as needed to support Member Relations
• Preferred Experience and Education
• Minimum 5 years of progressively more responsible administrative experience with the ability to function independently with a larger scope of responsibility.
• High school diploma or equivalent certification.
• Bachelor's degree preferred.
• Required Knowledge and Skills
• Basic proficiency in Microsoft Office Suite. May require intermediate proficiency in one or more specific application.
• Adapts procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.
• Strong organizational and prioritization skills to manage deadlines
• Ability to maintain accurate records for databases and worksheets of member information
• Strong communication skills (ability to interact with various departments, as needed)
• Works independently under general supervision and follows established procedures.
• Provides guidance on policies and procedures to less experienced representatives.
• Shows some initiative to accomplish assigned tasks.
• Reports to a Director who has broad functional responsibility.
• Regularly provides guidance and direction to others in department concerning priorities, policies and procedures.
• Effectively obtains information from others.
• Broad and comprehensive knowledge of organization, policies, procedures, practices, budget preparation, plus knowledge of personnel beyond assigned department.
• Excellent communication (written and verbal) and interpersonal skills.
• Regular communication with members of the Board, senior executives and BWI members to provide information requiring some explanation of sometimes complex issues.
• Resolves problems requiring research, interpretation and analysis of facts to form a conclusion.
• Suggests and implements process improvements when appropriate.
• Work Location and Schedule
• This position is not eligible for immigration sponsorship.
• Benefits Summary for Full-Time Employees
• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement
• Equal Employment Opportunity
• BWH Hotels (the "Com

Benefits

Additional Information

Join BWH Hotels - Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Supports major functional department and/or management level position by performing advanced and confidential administrative functions.

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