Customer Support Team Lead

Responsibilities

• Leading and supporting a high-performing customer support team
• Managing performance, quality standards and customer satisfaction metrics
• Handling escalated queries, complaints and major incidents
• Working closely with Product, Development and Customer Success teams
• Supporting recruitment, onboarding and ongoing development
• Championing best-in-class customer experience across IRIS Financials

Requirements

• Proven experience in a customer-facing software or IT support environment
• People leadership or team lead experience
• Strong communication and stakeholder management skills
• Ability to balance leadership responsibilities with hands-on problem solving
• A passion for delivering excellent customer experiences
• If you're looking for a role where you can lead from the front and make a real impact , we'd love to hear from you.
• Please note:
• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Additional Information

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. We're now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. You'll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.

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Company Intel

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