Inside Property Adjuster

Responsibilities

• Applies extensive experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Litigation, Large Loss, Water Mitigation, Desk Review)
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies key components of residential construction and repair, including structural integrity and home systems
• Identifies the most complex customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of the most complex Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion and independence within increased level of authority
• Supervisory Responsibilities
• This job does not have supervisory duties.
• #LI-AS2

Requirements

• Active Listening, Analytical Thinking, Collaborative Mindset, Conflict Resolution, Customer-Focused, De-Escalation, Effective Written Communication, Homeowners Claims, Negotiation, Prioritization, Verbal Communications, Water Mitigation, Xactimate

Benefits

Additional Information

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description As an Inside Property Adjuster, you will be responsible for investigating and validating the details of loss for complex homeowners claims, typically valued up to $250,000. In this role, you will determine coverage, assess damages, and negotiate claim settlements within your assigned authority. You will also serve as a resource to junior team members by providing guidance and support. Delivering a high level of service to our premium customers is key, including being readily available to address and resolve escalated concerns in a timely and professional manner. We are seeking an Experienced Property Claims professional with a strong background handling high-volume and complex homeowners claims, including losses up to $250K. Brings expertise in writing and reviewing complex repair estimates, managing high-value properties, and owning claims from start to finish across all exposures (dwelling, contents, ALE, mitigation, and supplements). Preferred background includes insurance carrier experience along with field exposure, and demonstrated ability to effectively partner with independent adjusters and cross-functional teams. Known for strong communication skills, collaborative approach, and ability to navigate complex loss scenarios such as storm, water, and hail claims. Proven track record of providing excellent customer service, including supporting escalations, and comfortable participating in an on-call rotation to support premier customer needs.

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