Repair/Rebuild Planner

Responsibilities

• Customer & Stakeholder Management
• Lead customer intake and case management, ensuring accurate scoping and high-quality estimates and quotes
• Act as the primary liaison between customers and internal teams
• Provide ongoing communication on repair status, timelines, and solutions
• Manage scope changes, budgets, and schedules while maintaining strong customer satisfaction
• Deliver post-repair follow-up to ensure a positive customer experience
• Planning, Estimating & Project Management
• Develop detailed repair scopes using machine history, warranty data, and technical documentation
• Build accurate estimates, quotes, and work breakdown structures
• Define timelines, resource requirements, and key milestones for repairs/rebuilds
• Lead pre-, mid-, and post-job planning sessions with service teams
• Monitor progress and proactively resolve issues to keep projects on track
• Identify risks and provide recommendations aligned with customer needs and warranty considerations
• Operational Excellence
• Ensure compliance with service processes, policies, and quality standards
• Track backlog and communicate updates clearly to stakeholders
• Capture lessons learned and support continuous improvement initiatives
• Collaborate across departments including Service, Product Support, and Sales
• What You Bring
• 5-8 years of experience in technical service, parts, repair, or warranty environments
• Strong mechanical and technical knowledge (Caterpillar equipment/engines preferred)
• Proven experience in estimating, quoting, and project coordination
• Demonstrated ability to manage multiple stakeholders (internal and external)
• Excellent communication, negotiation, and problem-solving skills
• Strong financial and business acumen
• Assets
• Blue Seal Certification
• Project Management training or PMP designation
• Experience with Salesforce or similar systems
• Key Competencies
• Customer Focus: Builds strong relationships and delivers customer-centric solutions
• Drives Results: Executes with urgency and accountability
• Collaboration: Works effectively across teams and functions
• Courage: Addresses challenges directly and constructively
• Innovation: Continuously seeks improvements in service delivery and processes
• Why Join Us
• Competitive compensation and benefits
• Camp-based rotation (14x14) supporting work-life balance
• Opportunity to work with industry-leading equipment and technology
• A collaborative, safety-focused environment where your expertise is valued
• If you're a results-driven professional with strong technical and customer-facing experience looking for a dynamic, high-impact role-apply today.

Additional Information

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking an experienced and highly collaborative Rebuild / Repair Planner to join our Service Operations team in Fort McKay. This is a senior-level role responsible for managing complex repair and rebuild scopes, developing estimates and quotes, and overseeing end-to-end service delivery within the shop environment. You will serve as the primary point of contact for customers-owning the full customer experience while working closely with internal teams to ensure repairs are executed safely, efficiently, and in alignment with service excellence standards. Location: Fort McKay, Alberta Schedule: 14 days on / 14 days off rotation Shift: 12-hour days Job Description:

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