IT Support Engineer (Hybrid)

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At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We're a team of 800+ employees, working remotely across 28 countries. Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. Here you can read some of our customer stories: https://appfire.com/resources/resource-library/customer-stories Job Purpose and Overview We are looking for a full-time IT Support Engineer. You will work with a team of highly skilled engineers to manage laptop support, infrastructure, and many corporate applications as part of our IT operations team. In this role, you will deal with support activities on multiple operating systems and a variety of technologies, including the administration of device management tools as well as security & network devices. You will work with team members across the globe and provide key on-site services in our Warsaw office. You will be part of a corporate IT Support team that provides a wide variety of services to our employees, allowing you ample opportunity to gain valuable insight into the company as a whole, broaden your skills, and grow your career. What You'll Accomplish Provide occasional L2 ticket-based support for employees seeking access, reporting problems, etc. on internal server-based and cloud-based applications, ensuring they are resolved per published SLAs and escalated to L3 support resources if needed. Manage employee onboardings, laptops for their up-to-date OS, MDM, hard disk encryption & antivirus installations, and troubleshooting issues Maintain Office Network infrastructure (wi-fi, access points & chrome casts) and coordinate with ISP teams for resolutions Monitor applications and systems with the help of alerts and other monitoring tools to ensure overall health Monitor scheduled jobs to ensure they run successfully and on time Maintain the configurations on Routers, firewalls, network switches, and IP telephony Provide resolutions on the issues relating to Office IT infrastructure and maintain them Ensure domain registrations, SSL certificates, and product licensing is up-to-date for all systems Perform installations, configurations, upgrades, migrations, and consolidations of applications. Develop a solid knowledge of the systems and applications managed by our team, as well as its best practices to implement from time to time Use, write, and maintain KB articles for documentation. About You Required 3+ years' experience providing L1/L2 support via a ticketing system. 2+ years' hands-on experience in laptop support, preferably both on Macintosh & Windows OS 1+ years' hands-on experience as a Linux system administrator, including a basic understanding of the Linux file system, DNS, and SSL. 1+ years' hands-on experience in Network administration 1+ years' hands-on experience in providing application support on applications such as Google Workspace, Slack, and Zoom. Good written and oral communication skills in English, including spelling and grammar. Good ability to work within a mature support process. Preferable: Experience in shell scripting, Python, or command line (CLI) tools Experience with Atlassian products is an advantage. Experience in Public Cloud Technologies - AWS, GCP, Azure etc Knowledge in Database & related operations is an advantage Experience in containerisation or virtualisation technologies such as Docker or VMware is an advantage. IT Operations The IT Operations team plays a foundational role in Appfire's growth by building, maintaining, and supporting our IT enterprise systems and infrastructure. Comprised of the IT Support, and IT Infrastructure teams, the IT Operations department directly impacts all of Appfire's employees by helping them get a fast resolution to internal issues, and ensuring continuous scalability to support our rapidly growing company. Benefits for candidates Location: Poland Equity Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth. Paid time off 26 paid vacation days annually, regardless of tenure. 12 Wellness Days - one fully paid day off each month to recharge, available on an ad-hoc basis (not carried over month-to-month). 24 hours of paid volunteer time to engage in meaningful activities outside of work. Training and personal development Grow with Appfire University - our custom, on-demand learning platform designed to support your continuous development. Private Healthcare Fully covered Luxmed private healthcare plan. You can extend coverage to your partner or opt for additional upgrades tailored to your needs. Life insurance provided by UNUM and fully paid by Appfire. MyBenefit Platform 150 PLN per month to spend on a Multisport card or on a variet

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