Manila - Network & IT Support Engineer

Responsibilities

• Area
• What You Do
• Physical Network - Manila
• Own and operate the Manila office network: Wi-Fi, switches, routers, ISP management, and ExpressRoute hardware. ~200 staff depend on this daily. Network issues are productivity emergencies, not help desk tickets.
• Network Security (with Joseph)
• Own the enforcement and operation of network security controls - firewall rules, VPN, WAF, IP management, DNS, SSL certificates. Joseph sets the standards; you implement and maintain them on the network and device layer. Nothing changes on the security posture without Joseph's awareness.
• Endpoint Support - Four Countries
• All employee devices and accounts across Philippines, Canada, South Korea, and China. Device ready before Day 1 for every new hire. Issues resolved same business day. IT asset inventory current within 24 hours of any change.
• Account Provisioning & Deprovisioning
• Accounts created before Day 1 when People Ops confirms a new hire. Accounts locked on the last day when a departure is triggered. No delays - a live account after departure is a security risk.
• HIPAA / SOC2 Network Controls
• Implement and maintain the network-layer technical controls that feed into Joseph's compliance program. Maintained continuously - not assembled before an audit.
• Cloud-to-Physical Migration Architecture
• Design and document the architecture for eventual test environment migration from cloud to physical machines. Joint design with DevOps. Blueprint must be Des-approved before any migration begins. Updated quarterly.
• WHAT SUCCESS LOOKS LIKE
• Milestone
• What It Looks Like
• 30 Days
• Full network audit of Manila infrastructure complete. IT asset inventory confirmed across all four countries. Endpoint helpdesk queue process established and running.
• 60 Days
• All security controls operational and documented with Joseph. Account provisioning and deprovisioning running at 100% - no new hire starts without a device, no departure leaves a live account. HIPAA/SOC2 network controls mapped and verified.
• 90 Days
• K

Benefits

Additional Information

EviSmart Network & IT Support Engineer "Most IT roles fix problems after people notice them. This one is the reason people never notice - because the network is always up, the device is always ready, and the account is always right." 📍 Manila, Philippines - On-site - Full-Time - Scope: Philippines, Canada, South Korea, China WHAT EVISMART IS BUILDING EviSmart is the leading dental Autopilot system operating across 28 countries in a $40B healthcare industry - and the Manila team builds and ships it. Not an MVP. Not a pilot. Live, in production, with thousands of dental labs and dentists depending on the platform every day to run their business. We have multiple in-house AI teams building the next generation of dental design automation - and Manila is where it gets operationalized. We are one of the few genuinely AI-first companies in the Philippines. The models are being built here. The product is scaling here. The opportunity is here. WHY THIS ROLE, WHY NOW EviSmart runs a live global platform that 300 people across four countries depend on every single day. Right now, that infrastructure relies on a small team managing a growing surface area - devices, accounts, network, security controls, and compliance - without a dedicated engineer who owns the full stack from the Manila office outward. The Network & IT Support Engineer is the role that closes that gap. The person who joins now will own the Manila physical network end-to-end, build out the endpoint support model for all four countries, and embed security controls into the network layer in close partnership with our Cybersecurity FPE. When a new hire's device isn't ready on Day 1, the whole company sees it. When the Manila network goes down, 200 people stop working. When an account stays live after a departure, it's a security incident. None of those failures should be possible - and this hire builds the system that makes them impossible. WHY EVISMART Leading dental Autopilot system in a $40B global healthcare industry - operating across 28 countries, live in production Multiple in-house AI teams building proprietary models - not just consuming APIs. Claude, Cursor, Luvable, and LLM-powered workflows are part of the daily stack Manila is not a back office. It is the delivery engine - operations, AI, product, and engineering all run from here. Your work ships globally We promote based on output, not tenure. The people who move fastest here are the ones who own their work completely 300+ people and growing - the career path is real because the company is growing into it "We are running a global platform on a network that one person will own entirely. When that network is stable and every device is ready and every account is clean, I barely hear about this role - and that's exactly what success looks like. I need someone who takes the absence of incidents as seriously as the incidents themselves." - Des Peraren, CTO / GM, EviSmart Manila

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at evismart? Share your experience