Ocean Freight Customer Support Executive

Responsibilities

• Develop and maintain effective, professional relationships with customers.
• Support account management activities and ensure accurate transaction processing.
• Provide product and technical support related to customer transactions, feedback, and requests.
• Liaise with internal teams and external stakeholders to ensure contractual obligations and service standards are achieved.
• Respond to customer inquiries in a timely manner and resolve issues in accordance with defined processes and service agreements.
• Handle complex and non-routine assignments, determining appropriate methods and procedures.
• Contribute to continuous improvement of operational processes.
• Provide informal guidance, coaching, or training to team members as needed.

Requirements

• Minimum 3+ years of relevant experience in customer service, operations, or support functions.
• Strong understanding of operational processes and customer service best practices .
• Ability to manage complex issues and work independently with minimal supervision.
• Excellent communication and stakeholder management skills.
• Strong problem-solving abilities and attention to detail.
• Experience in handling technical or product-related customer queries is an advantage.
• Technical or vocational training relevant to the role is preferred.
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Role Overview We are seeking a highly experienced Customer Service Executive to join our team. This role is critical in delivering exceptional customer experiences while managing complex operational processes. You will act as a key point of contact for customers, ensuring smooth transaction processing and maintaining strong professional relationships. This position is suited for individuals with substantial experience who can work independently, handle non-routine assignments, and contribute to team development.

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