Reservation Sales & Service Agent

About the role

Handle incoming reservation requests via phone, email, and online platforms Provide guests with information about room types, rates, hotel facilities, and promotions Process, modify, and cancel reservations accurately in the hotel management system Upsell hotel rooms, packages, and additional services to increase revenue Maintain updated knowledge of room availability and pricing Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences Respond professionally to guest inquiries and complaints Prepare reservation reports and maintain accurate guest records Support group bookings and corporate account reservations when needed Ensure compliance with hotel policies and service standards Degree in Hospitality, Tourism or a related field (preferred) Minimum 1-2 years of experience in a similar role Previous experience in hospitality, reservations, or customer service preferred Strong verbal and written communication skills in English Excellent customer service and interpersonal skills Ability to work under pressure and manage multiple tasks Knowledge of hotel reservation systems (Opera). Sales-oriented mindset with upselling abilities Good organizational and problem-solving skills Flexibility to work shifts

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience