Sales Operations Associate (m/w/d)

About the role

You're the first response to almost every customer who finds CeiliX. Emails to sales@ and info@ land with you. Layout requests for proposals land with you. Trade show logistics land with you. You triage, you respond, you coordinate - and you free our Head of BD up to actually close deals. This is a junior role with a real path. By month three, you'll start representing CeiliX at smaller events and leading easier customer conversations yourself.

Responsibilities

• Triage every inbound to sales@ and info@, using existing playbooks plus AI assists to draft fast, accurate first responses
• Turn customer requests into clean proposals and layouts using our streamlined internal tool (in active development)
• Run the admin behind trade shows and smaller events - booking, transport, scheduling, follow-up - and travel to a few of them yourself
• Set up and maintain light Pipedrive automations so nothing slips through the cracks
• After ramp-up: handle initial customer pitches and easier sales conversations directly

Requirements

• Detail obsession
• You're the person who notices the typo no one else did
• You don't let an inbound sit unanswered overnight
• Customer instincts
• You can read a vague customer request and figure out what they actually need
• Calm, professional, and clear in a customer email or short call
• AI as a default tool
• You already use Claude, ChatGPT, or similar daily for real work - not just curiosity
• Comfortable wiring up a simple CRM automation or AI workflow when you spot the same task happening twice
• German C1+ and English C1+ (most customers are German; the team operates in English)
• Currently in or recently completing a Bachelor's, or equivalent evidence you get things done (side projects, internships, leadership, a real portfolio)
• Daily use of LLM tools, with at least one example of a workflow you've built or improved with them
• Pipedrive, HubSpot, or any CRM hands-on
• Event coordination, trade show, or hospitality experience
• Hardware, robotics, or industrial B2B exposure
• French or Spanish
• Why Us
• Real ownership from day one - you'll own a function, not assist on one
• Built-in growth path - start in ops, move into customer-facing sales as you ramp
• Real AI mandate - we want you to automate yourself out of the routine work, not protect it
• Setup
• Mostly remote. A few days per month at our office in Euskirchen (Cologne-Bonn area). Trade show travel across Germany. Full-time. Compensation discussed in the first conversation.

Benefits

Additional Information

Why Now CeiliX is 12+ people, €800k+ in pre-orders, and just won a trade-fair award. We build ceiling-based mobile robots for warehouse logistics - first of their kind, with systems live in the EU and US. Inbound is exploding, and our Head of BD needs a second pair of hands so deals don't sit waiting.

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