Care / Support Worker

About the role

J & C Healthcare, Somerset is a high-quality provider of health and social care services in the UK. We provide excellent care across the NHS, care homes, nursing homes, private hospitals, other organisations and individuals. Our team includes experienced nurses, healthcare assistants and support workers. We also provide supported living services. J & C Healthcare, Somerset established itself to deliver a reliable, quality-focused service for domiciliary and supported living services. As a small- and medium-sized enterprise, we are committed to providing quality care by deploying care assistants, and support workers to people's homes for support. We aim to improve clients' outcomes by maintaining the right highly trained staff. Our services at J & C Healthcare are guided by the 6Cs of nursing, which are Care, Compassion, Competence, Communication, Courage and Commitment, as part of our unique core values. Our goal is to become the second to none solution for our clients by providing compassionate, competent, caring and reliable services. The Care/Support Worker will assist individuals with personal care, daily living activities, emotional support, and community engagement while maintaining a safe and supportive environment.

Responsibilities

• Personal Care & Support
• Assist service users with personal care tasks including bathing, grooming, dressing, and toileting while always maintaining dignity and respect.
• Support individuals with mobility and daily living activities according to their care plans.
• Administer oral and topical medication in line with company policies and procedures.
• Household & Daily Living Support
• Assist with household duties including grocery shopping, laundry, cleaning, and maintaining a safe and hygienic environment.
• Prepare and serve meals according to dietary requirements and at appropriate times.
• Ensure service users live in a clean, comfortable, and safe environment.
• Emotional & Mental Wellbeing
• Provide emotional support and companionship to service users.
• Promote positive mental health and wellbeing through encouragement, active listening, and person-centred support.
• Organise and support suitable recreational and social activities that enhance quality of life and independence.
• Professional Collaboration & Communication
• Work collaboratively with healthcare professionals, social workers, families, and other agencies to provide effective care and support.
• Make appropriate recommendations to family members and healthcare personnel regarding care plans and service user wellbeing.
• Accompany service users to appointments, outings, and community activities where required.
• Record Keeping & Compliance
• Maintain accurate and up-to-date documentation, care records, incident reports, and daily logs using IT systems.
• Follow safeguarding, health and safety, confidentiality, and company policies at all times.
• Attend mandatory training sessions, supervisions, and team meetings as required.
• Person Specification
• Essential Criteria:
• Qualifications & Experience
• Previous experience in a care, support, domiciliary, or healthcare setting is desirable.
• Basic understanding of person-centred care principles.
• Ability to administer medication or willingness to undertake training.
• Skills & Knowledge
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good organisational and time management skills.
• Basic IT skills for record keeping and reporting.
• Understanding of safeguarding and confidentiality practices.
• Personal Attributes
• Compassionate, patient, and empathetic approach to care.
• Reliable, trustworthy, and professional.
• Respectful of diversity, dignity, and individual choices.
• Flexible and adaptable to changing service user needs.
• Positive attitude and willingness to learn.
• Desirable Criteria:
• NVQ/QCF Level 2 or 3 in Health and Social Care (or willingness to work towards).
• Experience supporting individuals with mental health conditions, learning disabilities, dementia, or physical disabilities.
• Valid UK driving licence.
• Knowledge of CQC standards and regulations.
• Additional Requirements:
• Ability to work flexible shifts including evenings, weekends, and bank holidays where required.
• Enhanced DBS check required.
• Right to work in the United Kingdom.

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