Associate, Workforce Operations

Responsibilities

• Venue Workforce Planning & Coordination
• Act as main point of contact for workforce planning activities across a designated cluster of venues, ensuring spaces, staffing levels and role assignments meet operational requirements.
• Collaborate with critical operational delivery Functional Areas including but not limited to; Event Venue Management, Transport, Food and Beverage, Uniforms, Volunteer Management - to confirm operational needs and ensure workforce delivery aligns with venue operating plans.
• Operational Readiness
• Manage key tasks around planning of workforce services, including transport, food and beverage, accommodation and more.
• Collaborate with the team to ensure venues address key workforce topics related to labor law and best practice.
• Serve as a liaison between Functional Area leads and the central workforce planning and operations teams to ensure timely issue resolution and service continuity.
• Games Time Delivery
• Act as the point of contact for workforce troubleshooting and service escalations at assigned venues.
• Manage daily operational briefings and reporting during the Games.
• Note this role will transition into a venue-based role at Games Time within the Workforce Team.
• Cross-functional Integration
• Work with Volunteers, Technology, Accreditation, Uniforms, and Workforce Systems teams to ensure full integration of services at the venue level.
• Support the Sr Manager with tasks related to cross-functional projects ensuring the timely and fiscally responsible planning and development of required Games Time workforce services.
• Ensure consistent application of workforce policies, standards, and tools across all assigned venues.
• Data, Tracking & Reporting
• Maintain workforce planning tools and tracking systems, providing regular updates and insights to inform resourcing decisions.
• Ensure venue issues are tracked and reviewed through the Radio Tracker.
• Analyze and escalate venue issues in the Radio Tracker where the Workforce Team have been tagged as responsible.
• Background & Requirements:
• Bachelor's degree preferred or equivalent work experience
• Minimum 3+ years' experience in event operations.
• Experience leading venue-based teams beneficial.
• Ability to prioritize tasks, escalate issues, communicate effectively, and build rapport with functional areas and venue teams.
• Previous experience working with volunteers and contingent workforce is a plus.
• Expectations:
• Good organizational and planning skills, with excellent attention to detail.
• Ability to translate strategic direction into operational delivery.
• Collaborative mindset with the ability to work across teams and with multiple stakeholders.
• Calm under pressure and flexible in a fast-paced environment.
• Proficient in Excel, project planning tools, and workforce management platforms.
• Commitment to LA28's values of Optimism, Integrity, Excellence, Inclusion

Benefits

Additional Information

LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place-a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors-optimism, integrity, excellence, inclusion, co-creation and boldness-and look forward to hearing about how your past experiences align with them. Associate, Workforce Operations: The Associate of Workforce Operations will play a pivotal role in the operational planning and execution of Games Time workforce services across a designated group of Olympic and Paralympic venues. Reporting to the Sr Manager of Workforce Operations, this role is responsible for translating strategic workforce plans into executable, venue-specific operations. This includes supporting the coordination of staffing models, workforce services, scheduling, rostering and logistics for paid staff, contractors, and volunteers. The ideal candidate will have operational event experience in workforce or associated functional areas. In addition, the candidate will hold the ability to prioritize key tasks, build rapport with a range of functional areas and venue teams, and navigate complex operational challenges with positivity and creativity.

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