Insurance Specialist

Responsibilities

• Ensure compliance with relevant policies, procedures, and legislations.
• Maintain product, system, and process knowledge.
• Establish and maintain good working relationships with stakeholders.
• Resolve escalated complaints promptly.
• Provide recommendations for business improvement.
• Conduct training for existing team members and new hires if necessary.
• Allocate workload effectively when needed.
• Manage workflow, ad-hoc requests, and reporting performance metrics.
• Assist in processing daily transactions.
• Mentor junior team members when required.
• Work Experience:
• Preferred Work Experience includes:
• Some call centre experience in service industry, preferably with insurance, financial or retail industry.
• Experience in customer service, preferably with BPO experience and shifting schedules.
• Call centre experience within the insurance and/or banking industry, including billing experience and increasing level of responsibility.
• Some experience in service industry in a similar role, including some customer service or technical support call centre voice experience within the insurance and/or banking industry.

Requirements

• Necessary Qualifications include:
• Tertiary Degree or equivalent combination of education and work experience.
• Global Disclaimer:
• US Only Disclaimer:
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
• Travel Frequency: Infrequent (approximately 1-4 trips annually)
• How to Apply:
• To submit your application, click "Apply" and follow the step by step process.
• Equal Employment Opportunity:
• QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Additional Information

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to deliver exceptional customer service by resolving customer enquiries, meeting customer needs in relation to insurance product advice whilst assisting in the growth of core business goals.

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