Country Head of Merchant Operations

Responsibilities

• This is a highly impactful role where you'll combine strategic leadership with hands-on execution to ensure merchants thrive with Wolt.
• In this role, you will:
• Lead and develop the Mx Services and Onboarding teams in your country, monitoring and ensuring high performance, strong collaboration, and clear ownership of results
• Ensure excellent merchant onboarding, reducing time-to-live while maintaining accuracy and improving the quality of our onboarding Mx
• Oversee Mx Services, driving improvements in key metrics such as cancellations, uptime, and self-service rates as well as the commercial success of our Mx
• Align your country operations with regional and global standards, while adapting to local market dynamics
• Continuously identify operational gaps and improvement opportunities, and collaborate with the global Strategy & Operations team to influence short- and long-term solutions
• Partner with your local General Manager, Sales, and Account Management teams to align priorities and deliver a seamless merchant experience
• Stay close to merchants' needs and frontline insights, using feedback to drive continuous improvement
• Share best practices with other countries and contribute to regional/global discussions on process improvements
• Represent your country in regional leadership forums, voicing local challenges and scaling successful initiatives
• Our humble expectations
• You have strong leadership experience in operations, services, or customer-facing teams, ideally in a high-growth or tech-driven environment.
• You know what great Merchant service and onboarding at scale looks like, and how to build it sustainably.
• You're analytical and data-driven, able to spot trends, track performance, and act on insights.
• You're a clear and intentional communicator, skilled at aligning teams and stakeholders.
• You care deeply about people development, and believe that empowering others is the highest form of leadership.
• You're hands-on and pragmatic: you roll up your sleeves to fix what's broken while keeping the bigger picture in mind.
• You thrive in a collaborative, fast-moving environment, and are someone others turn to for clarity and direction.
• You speak excellent English, and fluency in the local language is a strong plus.
• Questions? Reach out to Matthias Siegmund , Head of Global Mx Country Ops.
• Our Commitment to Diversity and Inclusion

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As the Country Head of Merchant Operations (Mx Services & Onboarding), you will lead and scale both our Merchant Services and Onboarding teams in your market. Your mission is to make Wolt the best partner for merchants in your country by ensuring a seamless onboarding experience and delivering world-class service throughout the merchant journey.

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