Account Executive - Services

Responsibilities

• What Is Required
• Niche focus on new and renew upsell of Premium Services, integrating them into buying programs, including Point of Sale and Uncovered Product Attach.
• Customer engagement and accountability with approximately 60% external customer or internal/external account team interaction.
• Strong relationship-building skills with customers, partners, and Account Teams to qualify opportunities and identify customer challenges.
• Active participation in the internal sales process, starting with Strategic Account Planning, including the Adoption Accountability Plan, and concluding at deal closure.
• Majority of time spent on new opportunities and upselling services during renewal cycles to improve customer value.
• High engagement and cross-functional collaboration with Account Teams, CX product management, renewals, global services sales, and other functions such as architectures and portfolio Account Executives.
• Ability to manage medium to high complexity sales cycles, with deal lengths averaging 6 to 18 months and deal sizes ranging from 500K to over 5M.
• Success measured by offer penetration, including Premium, New Technical, Multi-Year, or Incubation Services.
• Why Cisco?

Additional Information

As the Account Executive, you will own the overall services strategy and support teams to drive incremental services growth. You will work closely with the Account Team to develop opportunities and drive them to closure, growing our Recurring Revenue business. Your role ensures customers receive efficient support coverage and professional services aligned with their encouraged outcomes. You will engage specialist teams to improve the sales process and partner optimally with Customer Success to boost services adoption. By leveraging customer and data insights, you will identify and manage opportunities across a diverse account mix to expand service coverage and impact. Building and sustaining strong, long-term customer relationships, you will collaborate to develop demand for new services aligned with customer business needs and upsell or cross-sell additional solutions during new and renewal pursuits. Staying advised about industry trends, market dynamics, and competitive landscapes, you will align your efforts to accounts, territories, and segments.

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Company Intel

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