Client Success Manager - Americas

Responsibilities

• Client Account Management & Support:
• Manage a portfolio primarily comprised of core & emerging clients, ensuring alignment between client goals and our solutions.
• Build and maintain strong relationships with key stakeholders, becoming the main point of contact for day-to-day client needs and inquiries.
• Lead in developing and executing client success strategies that focus on ensuring client satisfaction, retention, and long-term value.
• Client Retention, Growth, & Upsell Support:
• Proactively manage client relationships to ensure they receive maximum value from our solutions and experience a positive client journey.
• Identify and engage with clients to uncover opportunities for expanding their workforce or upselling additional services.
• Lead efforts to reduce churn by identifying and mitigating risks early on through proactive relationship management.
• Client Advocacy & Feedback:
• Serve as a client advocate within the company, ensuring their needs are heard and addressed.
• Gather client feedback and share insights with internal teams to help drive product improvements and enhance client satisfaction.
• Partner closely with internal teams (sales, product, delivery, marketing) to ensure client needs are met and expectations are exceeded.
• Problem Solving & Issue Resolution:
• Own managing client issues and escalations, collaborating with cross-functional teams to ensure timely resolutions.
• Proactively identify potential risks to client satisfaction and work to resolve them before they impact the client relationship.
• Client Health Monitoring & Reporting:
• Track client health metrics such as usage, engagement, and satisfaction to ensure clients are realizing value from the solutions provided.
• Generate and share regular reports on account performance and client satisfaction to internal teams and leadership.
• Financial Management:
• Own the tracking and monitoring of the financial performance of client accounts, ensuring alignment with company revenue and margin goals.
• Provide regular financial updates to internal stakeholders, ensuring clarity and transparency around client account profitability.
• Client Insights & Strategy Support:
• Develop a basic understanding of client business objectives and support their use of our solutions to achieve those goals.
• Keep up-to-date with industry trends and changes in compliance to help inform client decisions.

Requirements

• 6+ years of experience in client success, account management, or a client-facing role (preferably in SaaS, HR tech, or related industries).
• Experience in managing & retaining client accounts and delivering excellent client service
• Strong communication and interpersonal skills, with the ability to build relationships with key stakeholders at all levels.
• Strong organizational skills and attention to detail, with the ability to manage client interactions effectively.
• Basic to intermediate understanding of workforce management, HR tech, and related industries (preferably EOR, payroll, compliance).
• Ability to collaborate with cross-functional teams to address client needs and drive success.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms is a plus.
• Problem-solving mindset and ability to

Benefits

Additional Information

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience. As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People. The future of work is borderless, and so are we. Our people are located around the globe - in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. If you are interested in working in a people-centric, global organization, apply below. As a Client Success Manager at Atlas HXM, you will be an integral part of the Client Services team, responsible for ensuring the success and satisfaction of a portfolio primarily comprised of our core & emerging clients. You will work closely with our clients to understand their goals, implement solutions, and provide guidance to ensure they achieve their business objectives. This role will involve collaborating with internal teams and delivering excellent client service to foster strong relationships and drive client retention and growth.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at atlasxhm? Share your experience