Staff Technical Support Engineer - White Glove

Responsibilities

• Provide dedicated, hands-on technical support for senior executives across all devices - laptops, desktops, tablets, and smartphones (iOS & Android)
• Configure, maintain, and troubleshoot executive-grade hardware and peripherals, ensuring zero-friction daily operations
• Manage executive device lifecycle: procurement, imaging, setup, refresh, and retirement
• Support home-office and travel technology setups, including connectivity, AV, and peripherals
• Administer and support Microsoft 365, Zoom and other collaboration platforms at an advanced level
• Configure and maintain executive-specific meeting room AV systems; provide on-site and remote support during critical meetings and board events
• Deliver rapid, professional support for video conferencing issues - before, during, and after high-stakes sessions
• Anticipate executive needs and proactively address potential technology disruptions before they impact business
• Perform regular technology health checks for executive devices and accounts
• Maintain a prioritized queue and resolve executive requests with urgency, discretion, and clear communication
• Coordinate with IT teams globally to ensure seamless escalation and resolution
• Ensure executive devices and accounts adhere to ServiceNow's security policies and compliance standards
• Execute endpoint protection, MDM enrollment, and security patch management with zero-disruption methodology
• Handle sensitive information with absolute discretion and professionalism
• Maintain accurate asset records, SOPs, and runbooks for executive support processes
• Continuously evaluate and recommend improvements to the white-glove support model
• To be successful in this role, you should have
• At least 5+ years of hands-on end-user computing support experience, including at least 2 years supporting senior executives or VIPs
• Proficiency in macOS, Windows 10/11, iOS, and Android in enterprise environments
• Deep expertise in Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, and Intune/MDM platforms
• Strong working knowledge of networking fundamentals - TCP/IP, Wi-Fi, VPN, DNS
• Demonstrable experience with enterprise AV and video conferencing platforms (Zoom, Cisco Webex, Teams Rooms)
• Exceptional written and verbal communication skills - ability to translate complex technical issues into clear, non-technical language for executive audiences
• High emotional intelligence, discretion, and executive presence
• Ability to work 5 days per week on-site and travel approximately 20%
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations

Benefits

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Company Intel

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