Manager, Account Management

About the role

We are hiring a Manager, Account Management to lead a fast-growing team in Medellín, focused on customer expansion, retention, and revenue growth across global accounts . This is a high-impact leadership role where you will develop top-tier talent, strengthen client partnerships, and drive measurable business outcomes. You'll operate at the intersection of Sales, Customer Success, and Product , ensuring our customers maximize value while uncovering new growth opportunities. This role is ideal for a results-driven leader who thrives in a dynamic, KPI-driven SaaS environment .

Responsibilities

• Lead & Scale a High-Performing Team
• Recruit, mentor, and develop Account Managers in Medellín
• Drive a performance culture centered on accountability, coaching, and continuous improvement
• Own Revenue Growth
• Deliver on upsell, cross-sell, and renewal targets across assigned portfolios
• Build strategic account plans that align with customer business objectives
• Strengthen Customer Relationships
• Develop executive-level relationships with key stakeholders (primarily US-based clients)
• Position yourself as a trusted advisor, aligning solutions to business outcomes
• Drive Operational Excellence
• Monitor pipeline, forecast accuracy, and key KPIs (ARR growth, retention, churn)
• Optimize processes within Salesforce (or similar CRM) to improve efficiency and visibility
• Cross-Functional Collaboration
• Partner with Sales for smooth handoffs and expansion strategies
• Collaborate with Customer Success, Support, and Product to improve adoption and satisfaction
• Data-Driven Decision Making
• Analyze account performance and identify trends and growth opportunities
• Provide insights and reporting to senior leadership
• Requirements / Qualifications
• Fluent English (C1/C2) - required to support US-based customers
• Proven experience in Account Management, Customer Success, or Sales in a SaaS or technology environment
• Prior experience leading or mentoring a team with measurable results
• Strong track record of revenue growth, renewals, and customer retention
• Experience managing mid-market or enterprise clients
• Proficiency with CRM tools such as Salesforce, HubSpot, or similar platforms
• Strong communication, negotiation, and stakeholder management skills
• Highly analytical with a data-driven mindset
• Comfortable working in a fast-paced, high-growth, performance-driven environment
• What Success Looks Like
• Consistent achievement of team revenue targets (NRR, upsell/cross-sell quotas)
• Improved customer retention and reduced churn across assigned accounts
• A highly engaged, high-performing Account Management team
• Strong client relationships resulting in long-term partnerships and expansion

Benefits

Additional Information

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Manager, Account Management Medellín, Colombia

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