Contact Center Recruiter (Intermediate Level)

About the role

As a dedicated Contact Center Recruiter (Intermediate Level) , you will play a critical part in sourcing, attracting, and hiring top talent in a fast‑paced, high‑volume, class-based hiring environment. You will bring a proven track record of success in high‑volume recruiting, with preferred experience in the insurance industry. This role goes beyond transactional recruiting-you will apply a consultative mindset, leverage a strong understanding of local labor market trends, and use data‑driven insights to inform and influence hiring strategies in partnership with business leaders. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position.

Responsibilities

• Strategic Sourcing & Full-Cycle Class-Based Recruitment: Execute full-cycle recruitment for a high volume of insurance/claims-related positions, utilizing innovative sourcing strategies to build diverse and robust talent pipelines.
• Relationship Management: Cultivate and maintain strong, collaborative relationships with candidates, hiring managers, and other internal and external stakeholders through exceptional communication and engagement.
• Adaptability & Problem-Solving: Demonstrate a high degree of adaptability, strategic thinking, and problem-solving skills to navigate complex hiring challenges and evolving business needs.
• Process Optimization: Continuously assess and refine recruitment processes to enhance efficiency, candidate experience, and overall effectiveness in a high-volume setting.
• Project Management & Cross-Functional Collaboration: Ideally, leverage project management principles to manage multiple requisitions and hiring initiatives simultaneously. Collaborate effectively with cross-functional teams to ensure alignment on hiring objectives and strategies.
• What you have:
• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws.
• Knowledge of state and federal laws regarding employment and hiring practices.
• Knowledge of effective screening and interviewing techniques.
• Developing knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques.
• What sets you apart:
• Proven experience in high-volume recruiting environments filling class sizes of 16 or more.
• Demonstrated experience recruiting for claims roles.
• A track record of conducting market analysis and leveraging insights to inform recruitment strategies.
• Exceptional relationship-building skills with candidates, hiring managers, and stakeholders.
• Strategic, adaptable problem-solver with experience navigating changing priorities.
• Demonstrated ability to adapt to changing circumstances and effectively manage unexpected challenges.
• Exposure to project management principles and cross-functional hiring initiatives.
• Excellent communication, negotiation, and interpersonal skills.
• US military experience through military service or a military spouse/domestic partner.
• Compensation range: The salary range for this position is: $63,590.00 - $121,530.00 .
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
• Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individu

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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