Provider Relations Manager

Responsibilities

• Successfully deploy Cadence solution at a local level with providers and staff so that solution fits seamlessly with their workflows and results in high clinician and patient adoption and retention.
• Establish trusted relationships with new and existing providers and staff and identify new opportunities to deliver care to patients with other health conditions.
• Partner with internal Product and Care Delivery teams to ensure Cadence is learning from our providers and always improving our technology and services offerings.
• Collaborate with Partnerships team to build repeatable processes and systems that enable Cadence to efficiently scale with existing and new system partners.
• Partner with providers to inform, educate, and bring opportunities that will help their patients live a healthier lifestyle in relation to their chronic condition.
• Monitor data, present reports, and encourage ongoing provider engagement through regularly scheduled touch bases and meetings.
• Collaborate with Partnerships team to ensure providers are meeting expectations of health system partners and provide escalation when needed.
• Take initiative to learn and understand complex workflows and clinical environments with minimal supervision, identifying problems and driving solutions autonomously.

Requirements

• 3+ years of experience in project leadership, account management, or healthcare customer service (pharmacy, managed care, or clinical support environments preferred).
• Bachelor's degree in healthcare, business, or communications required.
• A self-starter mindset with a strong sense of ownership, you take initiative, solve problems end-to-end, and thrive in environments founded on trust, autonomy, and direct feedback.
• Proven ability to adapt quickly, learn on the fly, and navigate ambiguity with curiosity and confidence.
• A track record of exceeding performance expectations in fast-paced, goal-driven environments.
• Comfort working independently in a high-travel, field-based role - national weekly travel to provider sites is expected and esse

Benefits

Additional Information

In the U.S., 60% of adults - more than 133 million people - live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn't built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we're building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. Cadence's 2025 Outcomes Report highlights a breakthrough year in proactive care, with 74,000 patients supported, more than 84,000 clinician hours saved, and industry-leading improvements in clinical outcomes and system efficiency. Our engineering and clinical teams played a central role in delivering this scale and impact. Read the full report here . Cadence Solutions is seeking a Provider Relationship Manager (PRM) to join the team. You would be responsible for developing long-term relationships with providers and clinic staff that are engaged in Cadence's clinical program(s). Our clinical model empowers health system clinicians to deliver better care to more patients through our platform and robust patient services. To do this successfully, we partner closely with each system's providers and staff to understand their unique clinical workflows so that we can deploy the optimal solution for their organization. The PRM will be the face of Cadence and will be the primary point of contact for the practice. This role will be instrumental in ensuring that our product is meeting the needs of our providers and their patients on an ongoing basis, and identifying opportunities to expand the services we deliver. This is a field-first role . Weekly travel is a core expectation and a non-negotiable requirement for success in this position. You will travel nationally 2-3 nights per week , visiting assigned office locations to conduct meetings and provide onsite support. This role requires frequent roundtrip flights and local driving between clinic sites the within assigned market region. Candidates must be comfortable with a schedule that involves being on the road nearly every week , with limited exceptions during major holiday weeks (e.g., Christmas, Thanksgiving, July 4th, Labor Day, Memorial Day). If you're looking for a primarily remote or local travel role, this position will not be a fit. This opportunity is ideal for someone who enjoys frequent travel, direct provider engagement, and representing the organization in person across multiple markets.

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