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Merchant Training Representative

External
deluxe logoDeluxe · Fort Worth-tx-usa-2601 Meacham Blvd
Full-timeOn-site2w ago
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Requirements

  • HS/GED
  • Ability to speak clearly and listen actively.
  • Capable of handling multiple inquiries in a fast-paced environment
  • Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite
  • Associate's degree
  • 2 years of call center experience involving customer service, tech support and knowledge of credit card processing
  • Working knowledge of Point of Service (POS) equipment installation and operation
  • Bilingual (English/Spanish) is beneficial
  • Ability to present complex technical information to a non-technical audience
  • Compelling and articulate speaker in a variety of settings
  • Expert problem-solver who completes quality work on time
  • Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email
  • Understands technology and can grasp challenging technical issues
  • Dependable and remains flexible to support schedule changes to meet business needs and goals
  • Internal candidates must be meeting or exceeding all current departmental standards
  • Additional Basic Qualifications:
  • Must be 18 years of age or older

Benefits

Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Health insuranceDental insuranceVision insuranceFlexible scheduleEquity / stock options

Additional Information

Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps . Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly Handle escalated technical issues by providing an effective resolution Track and report daily work items Work multiple ticket queues and other department functions as needed Maintain knowledge of current and new products, as well as industry changes

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