Spanish Card Fraud Customer Service

Benefits

Additional Information

Discover. A brighter future. We offer 100% remote, combo, or on site - it's your choice! And... After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description: We know you're going to love it here! Discover has an outstanding culture, and the employee experience is fantastic! Our next classes start in June of 2025. We've got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours: 5:00 AM - 8:00 PM EST (Ohio, Delaware, Pennsylvania, Maryland, New Jersey) 4:00 AM - 7:00 PM CST (Illinois) 3:00 AM - 6:00 PM MDT (Utah) 2:00 AM - 5:00 PM MST (Arizona) Note: Shifts are Monday through Friday with weekends as assigned. What You ' ll Do Responsible for resolving cardmember inquiries regarding a fraud or security related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Takes incoming calls and referrals from other departments, and may make outbound calls at times. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. If working from home, you will need a quiet workspace so you can focus on our customers. You'll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required. We'll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and amazing new hire training experience. You'll also have the best coaches to help you deliver the best service! How You'll Do It Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills. Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity. Ensures proper follow-up or escalation of account based on call outcome. Makes outbound calls to verify account activity with the customer. Qualifications You'll Need Preferred Requirements H.S. Diploma or GED 1+ years Call Center / Customer Service Physical and Cognitive Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws: Primarily remain in a stationary position. No required movement about the work environment to complete the major responsibilities of the job. Primarily performed indoors in an office setting. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. Ability to communicate verbally. Ability to communicate in written form. This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position. Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis. #INDDFS #ZRDFS #Remote #BI-Remote A credit screening may be required for some roles within Discover Home Lending. Application Deadline: The application window for this position is anticipated to close on Jun-05-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

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