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Small Business Collections Representative (Hybrid)

External
enova logoEnova · Denver, CO
Full-timeOn-site2w ago
ClassificationMachine LearningMoveNegotiationSalesforceStrategic Planning
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About the role

A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.

Responsibilities

  • Handle inbound and outbounds calls to customers regarding overdue payments
  • Find solutions for customers who are past due on their account to get them back up to date
  • Follow up with customers via email and answer any questions that they may have
  • Maintain accurate, up-to-date information of customer interactions
  • Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
  • Follow all collection laws and legal practice

Requirements

  • Strong verbal communication and negotiation skills
  • Aptitude to express empathy and patience while discussing sensitive issues
  • Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
  • The drive to exceed your goals in a fast-paced, metric driven environment
  • Computer proficiency and accurate data entry skills required
  • Prior experience using Salesforce is a plus
  • Knowledge of FDCPA and FCRA practices

Benefits

The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here .Benefits & Perks:Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day...Plus so much more!About EnovaHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsPerformance bonusParental leave

Additional Information

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #B I-H ybrid #LI-Hybrid

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