Sr. Support Engineer, SAP

Requirements

• 10+ years relevant SAP experience particularly with SAP IS-U and Billing modules.
• 7+ years direct support of application end-users in a Corporate environment
• Skills in client-facing support.
• A track record of successful roles in SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of architecture, implementation and key functionality
• Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
• Demonstrable history solving complex problems across multiple modules
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills - verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home-based office in a virtual environment.
• The best candidates will have extensive knowledge of multiple SAP modules across releases including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of under

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Support Engineer, SAP. This role is 100% Remote, engineer will work in US EST/CST time zone hours but can be based anywhere in the US. The role will report directly to the Regional Manager, SAP. Position Summary The role of the Sr. Support Engineer, SAP IS-U Billing is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the Sr. Support Engineer SAP requires functional experience and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties & Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP IS-U and Billing functionality and technology in complex SAP environments. Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. Provide remote-based functional and technical support & training for your specialist SAP functionality. Support client customizations, sharing implementation and best practices advice. Develop application break fixes for critical product defects. Create scripts to identify, analyze and correct data issues. Manage one or more key assigned accounts as a technical/functional advisor. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

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