Service Delivery Analyst (Hybrid)

Requirements

• 3 years' experience in an operational service capacity or in an outsourcing industry.
• Knowledge of the investment industry is preferred.
• Demonstrated ability to prioritize and handle the cyclical nature of the industry and a fast-paced work environment.
• Strong knowledge of pre-print production and variable imaging are definite assets.
• Knowledge of financial / costing models
• Strong written, oral, and client management skills are critical.
• Strong consensus building skills and ability to work in a cross-functional environment is required
• Tools:
• Microsoft Office (intermediate proficiency is required in Word and Excel)
• Recruitment Process
• Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Benefits

Additional Information

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. The Service Delivery Analyst will work with Client Services team, BR ICS Canada and Partners in support of operational performance, tracking, reporting and reconciliation for transactional services. Key Job Functions/Responsibilities Develop strong working relationships with associates within Client Services, Broadridge ICS Canada and Partners Generate production and product metrics reporting to support client reporting, senior management, product team and client service delivery teams. Manage, track, and work to resolve outstanding Partner issues, as they relate to Reporting/Production/Performance/Costing & Pricing Develop effective methods to manage, track and reconcile all billing related to production [i.e. Statements, Tax, Smart Disclosure etc.] Take ownership to coordinate and effectively communicate solutions around operational client facing issues Work with Client Services group to support changes and additions to on-going production Work with management and Partners in support of proposals Work within Client Services and with Partners to create and put in place operational production schedules that support on-going schedules Keep management and Client Delivery team informed concerned production issues [related to Broadridge or Partner activities], and escalate issues as required. Develop effective communication management and tracking of production issues Track quality control issues, as they relate to Broadridge operational performance and Partner operational performance Track and support pricing related to Change Requests Participate in special projects and ad hoc analyses as necessary Work with Canada Post to support relationship between BR ICS Canada and CPC Work with internal and external resources to ensure World Class delivery Other duties as assigned Basic Skill Level Requirements Education: University Degree or Community College Diploma Business, or equivalent work experience

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