Senior Manager - Salesforce Industry Solutions

Responsibilities

• Functional Solution Leadership: Lead end-to-end solution design, business process re-engineering, and functional architecture across core Salesforce and Salesforce Industries (Vlocity) platforms.
• Domain & Industry Delivery: Drive sector-specific implementations, particularly across complex verticals like Telecommunications, Public Sector/Government, and Higher Education.
• Enterprise Design Strategy: Blueprint functional solutions that encompass complex Contract Management (CLM) and robust Order Management (OM) flows, ensuring seamless data synchronization across legacy and cloud environments.
• High-Value Stakeholder Advisory: Act as a trusted advisor to C-suite and senior business stakeholders, running discovery workshops, grooming product backlogs, and managing scope with a "standard-features-first" mindset.
• Agile Delivery Excellence: Champion Agile/Scrum methodologies, leading sprint planning, backlog grooming, and retrospectives using Atlassian tools to ensure flawless execution alongside technical delivery teams.
• The Experience Baseline: Strong background of enterprise IT delivery experience, with a proven track record operating at a Manager, Senior Consultant, or Functional Lead level within Tier-1 global systems integrators or consultancies.
• Deep Vlocity Expertise: Hands-on mastery of Salesforce Industries / Vlocity Communications (including EPC, CPQ, CLM, and OM) alongside core Sales and Service Clouds. OmniStudio proficiency is essential.
• Legacy-to-Cloud Blueprinting: Proven experience handling complex data migrations and business process enhancements from legacy CRM systems (such as Oracle Siebel).
• Contract & Document Automation: Exposure to Commercial Contracts Management tools such as Apttus CLM, Conga, or DocuSign.
• Desired Certifications: Vlocity: OmniStudio Consultant/Developer, Vlocity CPQ Administrator, or Order Management Developer.
• Salesforce: Certified Administrator, Sales/Service/Education Cloud Consultant, or Business Analyst.
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

We are seeking a high-caliber Salesforce Functional Solution Lead to spearhead large-scale digital transformations for enterprise clients. In this strategic, client-facing role, you will act as the definitive architectural and functional voice-bridging the gap between complex business processes and cutting-edge cloud technology. You will lead the discovery, design, and functional orchestration of complex Salesforce and Salesforce Industries (Vlocity) ecosystems. We need a seasoned consultant who can navigate heavy enterprise landscapes, design end-to-end cloud strategies, and smoothly guide clients away from legacy systems into modern, scalable solutions.

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