Hostess

Responsibilities

• Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.
• Manage guest reservations, ensuring that all seating arrangements align with the restaurant's flow and capacity.
• Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.
• Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.
• Coordinate reservations using the restaurant's reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.
• Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.
• Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.
• Proactively check with guests to confirm they are satisfied with their seating and dining experience.
• Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.
• Stay informed about the restaurant's menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.
• Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.
• Maintain the flow of seating arrangements, balancing the restaurant's dining capacity and ensuring that the guests are seated efficiently without compromising service quality.
• Monitor the dining area to ensure tables are cleared and reset promptly for new guests.
• Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.
• Keep the front entrance and lobby area clean, organized, and inviting.
• Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
• Abilities/Key Competencies/Skills
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.
• Leading Myself
• Positive Orientation
• Operational Decision Making
• Self-Development & Management
• Leading Others
• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
• Leading the Business
• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
• Experience/Certificates/Education
• Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.
• Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.
• Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.
• Basic knowledge of the restaurant's menu and offerings, with the ability to assist guests with menu questions.
• Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.
• Professional appearance and demeanour, in line with the restaurant's standards.
• Proficiency in reservation software or willingness to learn.
• What awaits you...
• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

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