Tech Refresh Engineer

About the role

Asset Preparation & Deployment - Prepare and configure new endpoint devices (desktop/laptop/workstation) - Perform asset tagging and inventory update - Install and configure standard operating system, drivers, and approved software - Apply corporate security policies, antivirus, and endpoint management tools - Validate device readiness prior to deployment Data Migration & User Profile Migration - Backup existing user data and profiles - Migrate user files, documents, browser bookmarks, PST files, and application settings - Restore user data to replacement devices - Verify successful migration and user accessibility - Coordinate with users on migration scheduling and cutover Device Cloning & Imaging - Create and maintain standard corporate images - Perform device cloning/imaging based on approved baseline configuration - Ensure consistency of software packages and security configurations - Troubleshoot imaging and deployment issues Hardware Replacement & Installation - Replace existing EUC devices with new equipment - Disconnect and reconnect peripherals including monitors, docking stations, keyboards, printers, and network connections - Perform onsite installation and setup - Conduct basic operational checks after deployment User Support & Troubleshooting - Provide onsite or remote support during migration activities - Troubleshoot basic hardware, software, login, and connectivity issues - Escalate unresolved issues to relevant support teams/vendors - Provide basic user guidance after deployment Asset Recovery & Disposal Coordination - Collect and account for replaced devices - Coordinate storage, disposal, or return of old equipment - Ensure proper handling of storage media and company assets - Support data wiping coordination where applicable Documentation & Reporting - Maintain deployment and migration records - Update asset management systems - Provide deployment status reports and issue tracking - Document exceptions, unresolved issues, and escalation actions

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Company Intel

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