Delivery Specialist-Temporary-Virtual

About the role

The Delivery Specialist is accountable for supporting their team in providing outstanding service delivery for the enterprise. Manages projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures.

Responsibilities

• Supporting end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
• Handling complex tasks such as escalations, report analysis, and communication to key stakeholders independently.
• Managing projects, coordinating with clients, carriers, third parties, and other company services.
• Building personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences.
• Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities.
• Managing multiple carrier agent readiness to sell processes.
• Partnering with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.

Requirements

• Show organization skills with the ability to multi-task and drive and prioritize own work.
• Exhibit skills in attention to detail, written and verbal communication, presentation, and problem solving. Have analytical, listening, and interpersonal skills.
• Enhanced knowledge of administrative systems and processes.
• Experience in the use of collaboration software tools in a remote office environment.
• Experience and education in business or equivalent work experience required.
• Enhanced to Expert knowledge of Microsoft applications Word and Excel, WebEx Teams, and Microsoft Teams.
• Application and Interview
• Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
• At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
• As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
• Equal Opportunity Policy Statement
• Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, r

Benefits

Additional Information

Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity to work in a goal-oriented team? Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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