Bilingual Recovery Agent (FR/EN)

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We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com. As part of AutoScout24 group, Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond. This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. Role: Recovery Agent Location: Mississauga Bilingual Recovery Agent, CMS The Recovery Agents role is to effectively manage and co-ordinate the supply chain and other vendors in the repossession and liquidation of assigned Creditor(s) moveable assets. Ensures Client requests are being appropriately facilitated and that services are being provided in an effective and efficient manner while meeting and exceeding our client's expectations and meeting organizations financial and strategic goals. CORE ACCOUNTABILITIES /OUTCOMES: Manage supply chain and other parties at a transactional level in the repossession and liquidation of moveable assets, of assigned client portfolio applying the PPSA rules (Seize and Sue rules, redemption and reinstatement rules, Bankruptcy and Insolvency Act etc.) and pertinent regulatory rules of the Recovery process. Provide value-based recommendations to our clients and ensure all client request are appropriately handled with the highest degree of accuracy and professionalism. Investigate accounts that have been assigned, verify documents Conditional Sales Contracts, Chattel Mortgages, registers/amends Liens to ensure creditor's right to enforce seizure. Perform asset equity analysis while also applying seize or sue guidelines. Create and maintain and update customer files in internal applications ensuring accuracy and detail while acting as the primary liaison between Creditor and repossession agents. Manage and guide the creditor's customer through the redemption process and process funds accordingly as per established guidelines. COMPLEXITY/JUDGEMENT: Manage assigned client portfolio applying the PPSA rules (Seize and Sue rules, redemption and reinstatement rules, Bankruptcy and Insolvency Act, proportion paid rules etc.) and pertinent provincial and federal regulatory rules/laws of the Recovery process across Canada and recovering Canadian Assets that have crossed the border. This individual will have, and continually develop, industry knowledge to ensure that Client mandates and applicable PPSA provincial and federal laws, Consumer protection etc. are being adhered to, in regard to recovery and redemptions. Achieve monthly targets, Service Levels and Key Performance Indicators. Focus on achieving optimal business results and in doing so providing our clients with a superior level of service while meeting company and client strategic goals. Research and analyze data, leads, reports to identify valid locations and contact information and direct supply chain accordingly. Manage the recovery of Small Business asset repossession with a clear understanding of GSA agreements and application of rules. Provides FIs the most reliable, efficient and cost-effective locate while ensuring compliance with all regulatory requirements. QUALIFICATIONS & EDUCATION: Post-secondary education (Business degree/diploma preferred) Credit and Collection Degree/Certification is an asset 2-3 years' experience in credit and collection background or financial services industry Bilingual agent must have excellent French both written and verbal COMPETENCIES, SKILLS & EXPERIENCE: Excellent computer skills (Windows, Microsoft Word, Excel) including typing is mandatory. Superior phone skills with a professional demeanor. Preferably experience in de-escalation. Excellent negotiating skills. Good Understanding of PPSA rules, Reinstatement/Redemption rules, Bankruptcy and Insolvency Act and regulatory requirements by jurisdiction of the Recovery Process preferred. Highly developed analytical, decision making and investigative problem-solving skills. Outstanding comprehension and critical thinking ability in applying Jurisdictional rules and regulations in the recovery process and make recommendations and present them in a concise and logical way. Excellent interpersonal and verbal and written communication skills. Ability to handle multiple tasks, and deal with interruptions and prioritize work to meet SLAs and optimize results. Goal oriented; ability to work in a metrics driven position Ability to work in a fast-paced high-pressure environment with minimal supervision. Previous Repossession services experience including skip tracing is a strong asset Le rôle des Agents de Récupération est de gérer et de coordonner efficacement la chaîne d'approvisionnement et d'autres fournisseurs dans la reprise et

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