Technician, Desktop Support

About the role

Reporting to the Supervisor, End User Computing, the Desktop Support Technician is responsible for the day-to-day delivery of site support services, providing Tier 1 and Tier 2 support for computer hardware, software, and associated peripherals in a mining and industrial environment. To be successful, we are looking for someone with strong interpersonal and communication skills, along with a self-motivated and collaborative approach to your work. You are customer-focused and capable of delivering training, guidance, and technical assistance in a professional manner. Exceptional attention to detail, adaptability, and the ability to prioritize competing demands in a fast-paced, operational setting are essential. Join us in the breathtaking Elk Valley of British Columbia. Here you will find outdoor adventure at your fingertips. Whether it's biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone! Working a compressed work week with alternating Fridays off, come experience what work life balance is all about! The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted. Successful candidates must be willing to satisfy the pre-employment requirements of a pre-employment drug screen and three professional references. As part of our recruitment process, EVR uses AI tools to assist with reviewing and summarizing candidate information. Personal information provided in your application and interview may be processed by these tools. Your information will be handled in accordance with EVR's Recruitment Privacy Policy, which you can view here. About EVR EVR is a Canadian steelmaking coal producer. We take our responsibilities to our people, to society and to the environment seriously. The high-quality steelmaking coal EVR produces is an essential input for steel that can be used for constructing products such as wind turbines and critical infrastructure including rail, bridges, hospitals and schools.

Requirements

• Minimum of two (2) years of experience in Information Technology within a corporate or industrial technology environment, preferably supporting remote or site-based operations
• Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite®
• Demonstrated ability to support, troubleshoot, and repair desktop and laptop hardware, including peripheral replacement, system upgrades, and maintenance of legacy systems commonly found in industrial environments
• Extensive experience using incident management and ticketing systems to track, prioritize, and resolve technical issues such as Service Now
• Solid understanding of computer hardware technologies, remote diagnostic and support tools, client/server networking, and mobile/smartphone platforms
• Experience supporting internet and intranet services, including email systems, web-based applications, and modern web browsers
• Familiarity with remote support tools such as Goverlan or equivalent remote administration software
• Ability to work in a mining or heavy industrial environment, including adherence to strict health, safety, and site access requirements
• Valid Class 5 Driver's License or equivalent, with the ability to travel between site locations as required

Benefits

Additional Information

Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous Peoples. EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada. Are you looking for a new career opportunity? Join our team. Application Deadline: June 3, 2026

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