Associate Engineer, End User Computing

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Under the general direction of a manager, the Associate Engineer on the End User Computing team provides technical support to Inmar associates as outlined below. The incumbent is responsible for implementation and support of all end-user endpoints, including software and the systems used to access, deploy and manage them. The incumbent must have good troubleshooting skills, excellent customer service skills and the ability to track multiple details to conclusion. Office Environment As a member of the End User Computing Office team, the incumbent provides first-line support for IT issues of a basic to moderate complexity level. This may involve troubleshooting end-user workstation hardware and/or software on-site and off-site. Warehouse Environment As a member of the End User Computing Warehouse team, the incumbent is responsible for the high volume, centrally managed workstation hardware and software utilized in a warehouse environment. Primary Accountabilities: Technical Provide technical support for workstation devices (hardware, software and connectivity) through to resolution. In the Office environment, the devices are primarily desktop or laptop computers; in the Warehouse environment, the devices are primarily Winterms, scanners, radio-frequency guns, printers or other equipment to scan and record data from product lines. Respond to support requests submitted by users via multiple channels (ticket, e-mail, phone, chat, etc.). Troubleshoot workstation hardware and software to resolve issues while adhering to documented processes & procedures. Escort vendors and/or facilities contractors within restricted areas. Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time. Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards Required Qualifications: Associates in a related technical field of study, preferred Bachelors preferred 1-3 years of work experience with computer hardware or software required Or any equivalent combination of experience and training in software, hardware & technology applications: Zendesk, G Suite, Office365, Active Directory, Windows 7, Windows 10 and Mac OS required Must possess excellent customer service skills Must possess good communication skills - speak and write articulately Must have a teamwork attitude and be able to partner with other departments to establish a positive work environment Must be able to work under pressure and adapt to change - short deadlines, late requests, new requirements Must be able to track multiple details to conclusion, document findings and solutions Act with ownership, accountability, honesty and urgency Availability to travel (Warehouse Environment) Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Use Hands to Handle Objects - Regularly Reach with Hands or Arms - Regularly Talk or Hear and Read Instructions - Regularly Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally View Items at a Close Range - Regularly Rarely : Job requires this activity up to 25% of the time Occasionally : Job requires this activity between 25% - 50% of the time Frequently : Job requires this activity between 50% - 75% of the time Constantly : Job requires this activity more than 75% of the time As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all sa

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