Staff Applied Scientist, Marketplace (Canada-Only)

Responsibilities

• Set and drive the multi-year technical roadmap for matching, ranking, and recommendation systems across the marketplace.
• Architect, build, and deploy production AI systems that serve millions of matches per week, including retrieval, ranking, allocation, and pricing components.
• Design and execute marketplace experiments at scale; collaborate with economists and data scientists on causal inference and counterfactual reasoning when randomized testing is constrained.
• Lead end-to-end on ambiguous, high-impact problems where the science approach, success metrics, and product framing all need to be defined.
• Provide technical mentorship to senior applied scientists; raise the technical bar through design reviews, paper readings, and applied science guild contributions.
• Partner with product and engineering leadership to translate marketplace strategy into a science investment plan, and to communicate technical tradeoffs to executive stakeholders.
• Represent Thumbtack externally where appropriate: industry-track papers, academic collaborations, recruiting talks.
• In order to be successful, you must bring
• Ph.D. in a quantitative field (Computer Science, Machine Learning, Statistics, Operations Research, Economics, or related) or equivalent industry experience, plus 8+ years as an applied scientist with end-to-end ownership of production marketplace, recommendation, or ranking systems.
• Architected at least one production marketplace, recommendation, or recsys system from problem framing through deployment and ongoing operation, cross-cutting at least three of: retrieval, ranking, allocation, pricing, evaluation.
• Advanced knowledge

Benefits

Additional Information

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Applied Science Team We're looking for applied scientists with deep expertise in machine learning, optimization, building data products, and/or statistical models. As part of a small product team you will have full ownership over your domain, so you should be a person who dreams big, then executes well. At Thumbtack, the Applied Science team is responsible for a wide variety of problems spanning AI, machine learning, statistics, and computer science: Improve customer and service provider matching. Matching and optimization algorithms are fundamental to Thumbtack's product: we now service millions of matches per week. Identifying better matches between customers and service providers has an incredible impact on the experience of customers and professionals transacting on our platform. Model complex relationships in the presence of many confounding factors. Predictive modeling problems are everywhere across our product. Our team works to scope, design and implement machine learning models to support Thumbtack's product and marketing. Characterize marketplace dynamics. Thumbtack's marketplaces consist of thousands of active markets across our service categories and U.S. cities. Via exploratory data analysis and experimental design, our team works to understand trends and behaviors within these markets. Build AI features. Use state-of-the-art approaches such as large language models (LLMs), reinforcement learning and agentic workflows to enhance customer / pro experience, increase acquisition and marketplace efficiency, and to automate and enhance internal processes. Build a healthy marketplace. We evolve and manage the monetization mechanics of our marketplace, including defining the parameters that affect the prices we charge. The challenge As a Staff Applied Scientist on our New Hiring Experiences team, you will lead the technical direction for the matching and recommendation systems that connect millions of homeowners with the right service professionals. This is a staff IC role expected to influence and effectively partner with engineering and product leaders across retrieval, ranking, allocation, and pricing systems and teams: the core marketplace mechanics that determine whether the right customer finds the right pro at the right price. You'll help define the applied science technical roadmap for matching and recommendations, architect production ML systems that serve millions of daily matches, and partner with engineering, product, and economics leaders to evolve the marketplace. You'll mentor senior applied scientists, raise the bar on technical rigor across the org, and be a voice on how agentic and LLM-powered experiences reshape what a marketplace can do for customers and pros.

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