Connectivity Certifications Analyst (Aven Hospitality)

Responsibilities

• Facilitate custom API solutions across customers, partners, and internal teams.
• Onboard new API connectivity partners and customer, ensuring consistent certification standards and best practices.
• Ensure the ongoing success and performance of existing integrations while ensuring adherence to commercially-agreed upon standards.
• Collaborate with Sales and Account Management to support new and existing partner opportunities.
• Work closely with Product and Engineering teams to troubleshoot integration product functionality, testing and defect remediation.
• Deliver customer and partner satisfaction through strong collaboration, transparency, and technical leadership.
• Strengthen adoption of the Aven Hospitality Platform by ensuring integrations deliver measurable business value.
• Key Knowledge and Skill Requirements
• Strong analytical and problem-solving skills
• Proven experience in API quality assurance and certification processes, including functional and integration testing of SOAP and REST services, with proficiency in XML and JSON payload validation.
• Subject-matter expertise with APIs such as XML, REST, SOAP, JSON required
• Experience with SaaS solutions
• Excellent verbal and written communication skills
• Familiar with technical specifications
• Experience with OTA, HTNG and/or Opera OHIP or OXI standards is preferred
• The individual should be able to work as part of a team or work independently on assigned tasks, and the ability to handle multiple assignments simultaneously
• Knowledge of software development life cycle and release process would be helpful
• Hotel Operations and Property Management System (PMS), Central Reservation Systems (CRS), Customer Relation Management (CRM) or 3rd party channel experience is ideal
• Proficient with relational databases such as Oracle or SQL
• Qualifications / Experience
• 3+ years of API and integration experience
• Four-year college degree or relevant experience in a related field
• Experience in Hospitality or Travel Distribution industry preferred
• Experience wo

Benefits

Additional Information

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Connectivity Certification Analyst Company Background: Aven Hospitality serves hoteliers around the globe with the industry's most innovative and comprehensive suite of technology services and products. Our solutions empower hotels and hotel chains to deliver true hospitality reliably and at scale, improving guest experience throughout the traveler journey. Our team is comprised of the hospitality industry's most innovative and entrepreneurial leaders, and together we form the fastest growing business unit of a $4B+ global technology company. Candidates who join our team must thrive in fast-paced, entrepreneurial environments and be committed to serving the needs of our hospitality customers around the globe. If this sounds like you, we welcome the opportunity to get to know you better. Position Summary The Connectivity Certifications organization at Aven Hospitality (AH) defines and delivers a compelling connectivity value proposition that enables high impact business outcomes for our customers. The team operates in a highly consultative manner, serving as both product and technical experts, while partnering with Sales and Account Management, Product and Engineering teams to design and deliver optimal connectivity solutions. The Connectivity Certification Analyst will perform review, testing, troubleshooting and certification of new system interfaces utilizing XML and JSON API specifications for our Property Connect (fulfillment) and Channel Connect (distribution) interfaces to the SynXis Central Reservation System (CRS) platform. The primary responsibilities will be reviewing message formats and system specifications for new interfaces being developed between vendors, customers, and internal staff and providing vendor and technical support for these certifications. The Connectivity Certification Analyst will also interact extensively with our product, development and QA teams and will be expected to participate in technical discussions about integration issues as well as product directions and strategies. This individual should have knowledge in a variety of technical areas including familiarity with hospitality technology standards including Open Travel, HTNG, XML, JSON, reading technical specifications, client and server systems, networking concepts and an understanding of programming concepts and tools.

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