Workplace Experience & Office Manager

About the role

Position Summary The Manager, Office Administration plays a pivotal role in shaping the day-to-day employee and visitor experience at Orchestration Works (OW). This role leads and orchestrates office operations, executive support, and front-desk services in alignment within Orchestration Works. As a newly established role, this position is both hands-on and strategic-setting the standard for how the office functions while modeling inclusive, service-driven leadership. The Manager ensures that the Austin office operates as a welcoming, efficient, and values-driven environment that supports collaboration, innovation, and trust across the organization. This is an individual contributor role with broad influence, requiring sound judgment, executive presence, and the ability to lead through partnership rather than authority. What Ensemble Leadership Looks Like in This Role At Orchestration Works, Ensemble Leadership means operating as a connected system; anticipating needs, elevating others, and ensuring every function works together seamlessly. In this role, that shows up as: - Acting as the conductor of office operations; coordinating people, processes, and partners so the organization performs at its best. - Leading through collaboration, influence, and accountability rather than formal authority. - Creating clarity, consistency, and calm in a fast-moving innovative healthcare IT environment. - Demonstrating ownership, follow-through, and respect in every interaction. Walking the Difference The Manager, Office Administration actively Walks the Difference by: - Designing office experiences that reflect Orchestration Works' commitment to innovation and disruption while keeping people first, last and always. - Creating an inclusive, professional, and welcoming environment for associates, clients, and partners. - Holding high standards while remaining adaptable, thoughtful, and service-orientated

Responsibilities

• Office & Facilities Management
• Lead day-to-day office operations for the Austin location in coordination with the Ensemble Facilities Leadership, ensuring a professional, efficient, and well-organized workplace.
• Establish, document, and continuously improve office administration policies, procedures, and workflows in coordination with Ensemble's Facilities Leadership.
• Oversee facilities management, including maintenance coordination, space planning, safety protocols, and workplace services.
• Ensure compliance with corporate governance, workplace safety requirements, and healthcare-related operational standards.
• Coordinate business continuity and emergency preparedness planning for the office.
• Executive & Administrative Support
• Provide high-level executive support to onsite and visiting executives, including calendar coordination, meeting logistics, travel support, and expense processing.
• Orchestrate leadership meetings, offsites and events held at the Austin office.
• Prepare and manage meeting materials, presentations, and documentation with attention to accuracy and confidentiality.
• Serve as a trusted liaison between executives and internal and external stakeholders.
• Partner with functional areas to support seamless onboarding and offboarding for associates located within Orchestration Works.
• Reception & Front Desk Experience
• Oversee front-desk operations, setting the standard for professionalism, hospitality, and service.
• Ensure consistent reception coverage and a polished first impression for all visitors.
• Manage visitor protocols, badging, access coordination, and office security processes in coordination with Ensemble's Facilities Leadership.
• Oversee general office communications, mail distribution, and shared inboxes.
• Continuously improve the associate and guest experience through thoughtful service design.
• Vend

Benefits

Additional Information

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

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