Crisis Specialist I

Responsibilities

• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Screen and triage incoming crisis requests, resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
• Utilize knowledge of healthcare industry standards and clinical screening and intervention skills, resulting in crisis or contact resolution.
• Provide health education and community resources based on the intervention provided.
• Participate in required training, supervision, meetings, and clinical oversight.
• Demonstrate enhanced knowledge and skill over tenure at Solari for new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, contact center industry standards, and community resources
• Interact with effective communication and active listening while utilizing recovery and resiliency practices.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice.
• Adhere to call center policy and procedures.
• Other duties as assigned,
• Knowledge, Skills, Abilities:
• Critical thinking and effective clinical decision-making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution; Uses appropriate methods and a flexible interpersonal style to help build a successful, cohesive team;
• Demonstrates clear/concise/logical verbal and written business communication;
• Plans effectively;
• Adjusts effectively to new processes;
• Builds and maintains collaborative relationships;
• Demonstrates knowledge of the Medicaid behavioral health adult and children's systems in states where Solari has crisis contracts; Demonstrates concurrent management of multiple tasks and deadlines.
• Education & Experience:
• Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric healthcare-related field, and
• At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members is required.
• Behavioral health professional preferred.
• Contact Center experience, preferred.
• Work Location: Remote - Must live in OK
• Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)
• Working Conditions:
• Who We Are & What We Offer:
• Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.
• Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. A

Benefits

Additional Information

Applicants must live in Oklahoma Full-time Work Schedule: Sun/Wed-Sat 1530-0000 Sun/Mon/Fri/Sat 1330-0000 The Job/What You'll Do: The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari's core values. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.

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