Administrator / Domiciliary Carer

About the role

Continuity Care, based in Cheltenham since 2011, is a premium agency specialising in matching live-in carers to clients needing personalised home care, including companionship, personal care, respite, and complex disability support. Serving elderly, frail, and disabled individuals, we provide one-to-one care as an alternative to residential homes. Our core values are compassion, trust, attention to detail, and preserving client independence. We are seeking a dedicated Administrator / Domiciliary Carer for a hybrid role combining administrative tasks with hands-on care, requiring organisation, compassion, and adaptability. This role supports efficient office operations and delivers exceptional client care, ensuring wellbeing and dignity at home. Join us to make a positive impact in a dynamic environment. Responsibilities Provide comprehensive administrative support including data entry, client record management. Coordinate the matching process between live-in carers and clients based on specific health conditions, lifestyle, and personal preferences. Serve as a primary point of contact for clients, carers, and healthcare professionals to facilitate seamless communication. Conduct domiciliary care duties such as assisting clients with personal hygiene, medication reminders, meal preparation, cleaning and companionship. Monitor and report any changes in clients' health or wellbeing to the appropriate parties promptly. Ensure compliance with all relevant health and safety regulations and company policies during home visits and office work. Support the management team with day-to-day operational tasks and contribute to continuous improvement initiatives within the agency. Maintain accurate and up-to-date records in accordance with data protection and confidentiality standards. Previous experience in an administrative role, preferably within health, social care, or a related sector. Practical experience or qualification in domiciliary or live-in care. Strong organisational and multitasking abilities with keen attention to detail. Excellent communication skills for liaising with clients, carers and other staff. Compassionate and patient approach with a genuine commitment to client independence and wellbeing. Ability to handle confidential information with discretion and maintain professional boundaries. Proficiency in using office software and database management systems. Flexibility to work both in an office environment and provide care support in clients' homes as required. Training & Development A meaningful role in a close-knit, values-led team Variety - no two days are the same Opportunity to grow your skills across both care and business operations Competitive salary dependent on experience

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