L2 Data/Wireless Network Engineer

Responsibilities

• Provide Level 1 and Level 2 support for enterprise data and wireless network environments.
• Troubleshoot and resolve network incidents, connectivity issues, and service requests within SLA timelines.
• Support LAN, WAN, Wi-Fi, SD-WAN, VPN, and campus networking environments.
• Assist in deployment, configuration, testing, and rollout of routers, switches, wireless controllers, access points, firewalls, and related infrastructure.
• Monitor network health and performance using enterprise monitoring tools such as SolarWinds, PRTG, Cisco Prime, or equivalent platforms.
• Support Cisco Wireless LAN Controllers (WLC), Access Points (APs), CAPWAP/LWAPP protocols, and wireless connectivity troubleshooting.
• Assist with wireless site support, RF optimization, roaming issues, authentication troubleshooting, and wireless security configurations.
• Work with vendors and ISPs (Cisco TAC, carriers, OEMs) for issue resolution and escalation support.
• Manage incidents, changes, and service requests through ITSM/ticketing platforms following ITIL processes.
• Maintain accurate technical documentation, network diagrams, and operational procedures.
• Participate in project implementations, maintenance windows, and change activities.
• Collaborate with Network, Security, Infrastructure, and Cloud teams to ensure seamless service delivery.
• Support flexible shifts, including occasional weekend or after-hours work for critical deployments and incidents.
• Required Skills & Experience
• 4-8 years of hands-on experience in Network Operations and Support.
• Strong understanding of LAN, WAN, Wireless, SD-WAN, and enterprise networking fundamentals.
• Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking technologies.
• Basic to intermediate knowledge of routing, switching, VLANs, wireless technologies, and network security concepts.
• Familiarity with Cisco Wireless technologies including WLCs, APs, and Wi-Fi standards (802.11 a/b/g/n/ac/ax).
• Understanding of wireless authentication and security concepts such as WPA2/WPA3, 802.1X, RADIUS, and TACACS+.
• Experience using monitoring and management tools such as Cisco Prime, SolarWinds, PRTG, or equivalent.
• Working knowledge of Windows Server and Linux operating systems.
• Familiarity with ITIL processes and ITSM/ticketing tools.
• Strong troubleshooting, analytical, communication, and customer-handling skills.
• Ability to multitask and work in fast-paced enterprise support environments.
• Preferred Certifications
• Cisco CCNA Certification (Preferred)
• CWNA or equivalent Wireless Certification (Good to Have)
• ITIL Foundation Certification (Good to Have)
• Good to Have
• Exposure to Cisco ISE, Cisco Prime Infrastructure, or Catalyst Center (DNA Center).
• Basic understanding of RF concepts, wireless site surveys, and roaming technologies.
• Exposure to network automation tools such as Python or Ansible.
• Experience supporting enterprise or global customer environments.
• Experience in Managed Services, Financial Services, Healthcare, or Pharmaceutical industries.
• Work Environment
• Permanent role with long-term career gro

Benefits

Additional Information

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together L2 Data / Wireless Network Engineer - Bangalore (Hybrid) Company: New Era Technology Employment Type: Permanent / Full-Time Location: Bangalore (Hybrid Work Model) Experience: 4-8 Years Industry: Enterprise Networking | Infrastructure | Wireless | Managed Services Join our Global Network Services team as an L2 Data / Wireless Network Engineer , where you will play a critical role in supporting enterprise network operations, troubleshooting infrastructure issues, and assisting in deployment and implementation activities across enterprise customer environments. This role is ideal for network professionals with hands-on experience in LAN/WAN, Wireless, SD-WAN, and enterprise network operations who are looking to grow their expertise in large-scale global networking environments. You will work closely with senior engineers, project teams, and customers to ensure reliable, secure, and high-performing network services.

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