Chief of Staff, External Relations

About the role

We are seeking a dynamic and driven Chief of Staff to join our External Relations team. The ideal candidate will possess exceptional strategic planning, project management, data analysis, and stakeholder management skills to propel our organization forward. Reporting directly to the Chief External Relations Officer and working closely with all members of the External Relations leadership team, the Chief of Staff will play a vital role in identifying and executing impactful strategies and processes, enabling our school district, philanthropy, and strategic partnerships teams to operate effectively and scale. As the Chief of Staff, you will be challenged with a diverse array of opportunities to make a meaningful impact on our organization. 1. Business Operations Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization; ensure dashboard data fidelity Support organizational design, hiring priorities, and onboarding for new External relations team members Build cross team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications that strengthen cohesion and transparency 2. Strategic Projects Lead and manage high-impact projects that advance Khan Academy's growth and revenue goals Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities Build revenue and impact models to guide strategic discussions and planning Translate ambiguity into structure - define success metrics, clarify ownership, and ensure progress against strategic priorities Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations 3. Cross-Functional Collaboration Act as connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators Collaborate with the other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects WHAT YOU BRING 7+ years of professional experience, including at least 5 years in a strategic, operational, or Chief of Staff-type role within a mission-driven, fast-paced organization. Proven success in project management and o

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Additional Information

Notice to applicants: We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid. ABOUT KHAN ACADEMY Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

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