Senior HRIS Specialist [L5]

Responsibilities

• Quick response to stakeholder's requests or questions about Workday.
• Identifying the type of requests promptly, e.g., daily usage problems, workflow issues, system bug or new requirements and then you could decide by yourself and reply to stakeholders what is the next step.
• Requirements collection and analysis.
• Understanding Coupang HR business and HR Team structure from high level.
• Fast distinguishing related Workday modules and functions based on user's requests.
• Collecting information about requirements in quick and various ways, including cooperating with HR Teams or internal team, learning legal policies, reading news or literature or professional books.
• Solution design for new requirements and system existed issues
• Fully researching influence on system configuration resulted from new requirements/ Completely discovering root cause.
• Analyzing feasibility of solution.
• Utilizing Workday Community and other Workday official tools expertly.
• Providing best practice based on learning Workday product logic.
• If Workday solution has some shortcomings, providing alternate solutions.
• Considering data accuracy, user-friendliness, system scalability and rigorous logic into solution design.
• Following Workday methodology, fully considering priority and resource management, making proper timeline with stakeholders.
• System implementation and Issue fix.
• Doing jobs based on Coupang implementation process, recording all configuration changes in word or excel.
• Fully considering system performance during implementation.
• Well organizing user testing.
• Migrating configuration into PROD tenant precisely, complete Peer Review and Post Go-live Review timely.
• Inviting users to validate setup and closing tickets.
• Other responsibilities:
• Daily Operation, efficiency improvement, risk management.

Requirements

• Multiple language skills :
• It is preferred that your English is fluent, and you can speak Korean/Chinese or that you are native Korean/ Chinese speaker, but you could use English for daily communication.
• Communication Skills :
• You are polite and have consciousness of customer service. You could patiently and professionally answer questions from Workday Users who are coming from different countries and regions and having different background.
• You would communicate with others in a good manner.
• Workday Knowledge :
• Required to have experience and knowledge of Workday Extend.
• Other Workday Modules are preferred: HCM, Absence, Compensation, Time Tracking, Talent, Performance, Security.
• HR Knowledge:
• You should own basic knowledge on HR business, like Onboarding, Termination, Transfer, Probation Period, Contract Management, Absence and Time Entry, Performance and Recruiting. You must master one of them.
• Other Capabilities:
• Systematic Thinking: systematic thinking is important for this job; we hope you are good at analyzing and distinguishing all kinds of requirements.
• Global Thinking: whenever you do job, you have company-wide perspective.
• You have good negotiation skills, you could manage stakeholder's expectation

Additional Information

About Coupang Coupang is a global company with offices in several countries. Coupang is reimagining the commerce experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by a dynamic network and a culture of customer-centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide. 365 days a year. We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest-growing e-commerce opportunities anywhere in the world. Coupang is creating a world in which Customers ask, "How did I ever live without Coupang?". Job Overview Coupang Workday HRIS Team is a global team which has team member in Korea and China. The team is responsible for Coupang Global Workday system operation. We use our professional Workday system technical ability to work with global HR teams on Workday system solution upgrade. The work process stages including requirement analysis, system solution design, system solution implementation, testing, change live, post go-live supporting, administration, etc. The scope of Workday HR function modules includes Core HCM, Compensation, Time Tracking, Talent & Performance, Absence, Security, Report, etc. The scope of countries and regions of operation includes Korea, China (include Hongkong and Taiwan), US, Japan, Singapore, etc. Total more than 30000 workers.

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