IT Support Lead (Media & Production Technology)

Responsibilities

• End User Support & Service Delivery
• Provide responsive and professional IT support to all users.
• Troubleshoot hardware, software, networking and application issues.
• Manage user onboarding, offboarding and access management.
• Provision and maintain end-user devices.
• Maintain documentation, knowledge articles and support procedures.
• Promote excellent customer service and user experience.
• Infrastructure & Systems Administration
• Administer Microsoft 365 and associated cloud services.
• Manage Windows and macOS environments.
• Manage server infrastructure and virtualised environments.
• Maintain networking infrastructure including switches, wireless networks and internet connectivity.
• Coordinate software deployments, upgrades and patch management.
• Monitor system performance, availability and reliability.
• Storage, Backup & Business Continuity
• Manage shared storage platforms and storage infrastructure.
• Manage storage utilisation and future capacity requirements.
• Administer backup platforms and data protection solutions.
• Develop and maintain disaster recovery and business continuity processes.
• Participate in regular testing and validation of recovery procedures.
• Lead hardware refresh and lifecycle planning activities.
• Production & Post-Production Technology
• Support production and post-production technology environments.
• Provide first-line support for editors, producers and production teams.
• Support Avid NEXIS and associated editing environments where applicable.
• Liaise with specialist vendors and engineers regarding technical issues.
• Assist with maintaining efficient media workflows and production systems.
• Develop an understanding of broadcast and post-production workflows.
• Supporting editors with Avid Media Composer. Keeping up to date with updates.
• Setting up IT services on location.
• Learning / keeping across company approved AI tools.
• Cloud & AWS Services
• Support AWS cloud infrastructure and associated services.
• Manage hybrid cloud and on-premises technology environments.
• Manage cloud storage, backup and recovery solutions.
• Work with international technology teams on cloud-hosted systems and services.
• Assist with cloud security, performance and cost optimisation initiatives.
• Vendor Management & Technology Planning
• Act as the primary contact for local technology vendors and service providers.
• Manage procurement and technology asset lifecycle processes.
• Coordinate hardware and software renewals and upgrades.
• Prepare recommendations relating to technology investments and capital expenditure.
• Contribute to technology planning and roadmap initiatives.
• Identify opportunities for continuous improvement.
• Security & Compliance
• Lead cybersecurity initiatives and best practices.
• Assist with identity and access management.
• Support endpoint security, patching and vulnerability management.
• Participate in incident response and security investigations.
• Promote technology security awareness across the business.
• Ensure compliance with company technology policies and standards.

Requirements

• Essential
• Minimum 3 years' experience in systems administration, infrastructure support or a similar IT role.
• Strong understanding of bandwidth and redundancy requirements in post-production, and ability to build or recommend postproduction High-Performance NAS, Nearline and Archive class storage.
• Understanding the LTO and cloud archiving processes.
• Strong Microsoft 365 administration experience.
• Experience supporting Windows and macOS environments.
• Knowledge of networking, storage and infrastructure technologies.
• Experi

Benefits

Additional Information

Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role The IT Support Lead is responsible for the day-to-day management, support, maintenance and continuous improvement of the company's technology environment. As the primary technology resource for the New Zealand business, this role provides end-user support, manages infrastructure and storage systems, oversees technology vendors, contributes to technology planning and ensures systems remain secure, reliable and fit for purpose. The role supports production, post-production and corporate teams while working closely with international technology colleagues to align local technology operations with global standards and initiatives.

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