Porter

Requirements

• Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
• Minimum of two years' experience in a hospitality setting preferred but not required.
• Excellent written and verbal communication skills; Professional and pleasant tone of service.
• Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
• Follow the Steps of Service and be aware of all property information, events and provide 5-star services experience for all guests and residents.
• Must be able to work in a fast-paced environment.
• Must be timely, reliable and consistent with attendance and schedule requirements.
• Proactive, approachable and solution-focused.
• Able to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role.
• Physical demands and work environment:
• Ability to understand and communicate effectively in English
• Able to push a Bell Cart or Flat Bed up to 60 pounds
• Standing for up to 8 hours a day
• Sitting up to 8 hours a day, walking up to 8 hours a day
• Ability to climb stairs

Additional Information

The Porter will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guest's expectations. Porters are direct liaisons who interact with guests answering questions and picking up/delivering packages to specific locations. This position requires understanding of the property, including events and services. The Porter will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality.

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Company Intel

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