Royal Service Agent (Saudi National)

Benefits

Additional Information

Process all incoming and outgoing calls accurately and courteously Ensure smooth internal telecommunication as per Sofitel Standards Accurately record and control wake-up calls Assist guests with international calls and directory queries Call guests by name whenever possible Handle guests requests promptly and report complaints to the Supervisor Aware of local telephone listings and frequently dialed numbers Strictly abides by standards policies and procedures. Advise defects on switchboard equipment to Supervisor Maintain a clean work environment Maintain detailed knowledge of the Hotel's fire, life and safety system To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards. To ensure that all guests enjoy their stay being offered the finest personal service. To respect the privacy of the guests and the confidentiality of the information. To report any guest comment or complaint. To set-up inventory and monitor supplies and other commodities upon guest requests. To be aware of and to follow emergency and security procedures. To fulfill administrative tasks, front office coordination and filing. To respect key handling procedures. To read and update logbooks. To carry out special projects according to given assignments. To coordinate with all departments as per guests and operational needs. To inform concerned division or department heads whenever a matter is delayed or not solved. To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department. To carry out any other reasonable duties as assigned by the Front Office Manager. SAUDI National Written and verbal communication skills in English Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all hotel guests & patrons Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment Secondary Education or relevant qualifications in Hotel Management

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