Senior Project Manager-Hospitality Operations

About the role

We are seeking a highly experienced Senior Project Manager to lead operations for a best-in-class premium hospitality environment within a major international airport. This is a high-visibility leadership role responsible for delivering exceptional guest experiences, operational excellence, and strategic program execution in a fast-paced, high-touch service setting. The ideal candidate brings deep expertise in luxury hospitality, VIP services, or premium lounge operations , paired with strong program management and cross-functional leadership capabilities.

Responsibilities

• Operational Leadership
• Oversee day-to-day operations of a high-volume, premium hospitality environment, ensuring seamless service delivery
• Drive execution of operational standards, SOPs, and service excellence initiatives
• Lead and develop onsite management teams, fostering a culture of accountability, performance, and elevated guest experience
• Program & Stakeholder Management
• Act as the primary liaison across internal stakeholders, vendors, and partners to ensure alignment on strategic priorities
• Own end-to-end program delivery, including planning, execution, reporting, and continuous improvement
• Translate business goals into actionable operational plans and measurable KPIs
• Guest Experience Excellence
• Champion a white-glove, hospitality-first mindset across all touchpoints
• Implement and refine service standards to meet the expectations of premium clientele
• Monitor guest feedback and operational data to identify trends and drive enhancements
• Financial & Performance Management
• Manage budgets, forecasts, and cost controls while maintaining high service standards
• Track performance metrics, prepare executive-level reporting, and present insights to senior leadership
• Identify opportunities for operational efficiency and revenue optimization
• Vendor & Partnership Oversight
• Collaborate with third-party vendors (food & beverage, facilities, guest services, etc.) to ensure high-quality delivery
• Negotiate and manage vendor performance against SLAs and KPIs
• Drive accountability and continuous improvement across all external partners

Requirements

• 10+ years of experience in hospitality, aviation, luxury retail, or related high-touch service environments
• Proven leadership in premium lounge operations, luxury hotel management, or VIP client services strongly preferred
• Strong background in project or operations management , including managing complex, multi-stakeholder environments
• Demonstrated success leading large teams in fast-paced, high-visibility settings
• Exceptional communication, stakeholder management, and executive presence
• Data-driven mindset with experience leveraging metrics to drive decisions and outcomes
• Bachelor's degree required; advanced degree or hospitality certification a plus
• Group PMX is a certified MBE, DBE, SBE, and LBE firm.
• Group PMX is a proud Equal Opportunity Employer

Benefits

Additional Information

Are you ready to make a meaningful impact? Do you thrive on tackling complex challenges and leveraging your technical expertise to drive results? Do you value working in a supportive and inclusive environment where your professional growth is a top priority? At Group PMX, you'll have the opportunity to enhance your skills through comprehensive training, education, and in-house mentorship. We also encourage active participation in industry trade, business, and professional associations to keep you at the forefront of your field. Senior Project Manager - Premium Hospitality Operations Location: New York, NY (JFK Airport) Compensation: $170,000-$180,000 base salary + bonus potential Schedule: 100% onsite, 5 days per week

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