Public Relations Officer

Responsibilities

• Plan and coordinate public relations programs for construction projects to engage residents and stakeholders
• Explain and demonstrate the locations and purposes of Enhancement for Active Seniors (EASE) retrofit provisions to residents
• Respond promptly to enquiries and feedback from residents, consultants, and authorities to resolve issues effectively
• Take proactive measures to mitigate complaints arising from construction activities and suggest fall-prevention measures on-site when needed
• Arrange timely execution of works within flats to minimize disruption
• Liaise proactively with statutory boards, government departments (e.g., HDB, PUB, Town Councils), and subcontractors to facilitate smooth project progress
• Manage public requests and complaints, maintain detailed records, and track feedback cases to closure to ensure accountability
• Prepare and deliver monthly project reports and weekly updates to keep stakeholders informed
• Collaborate closely with contractors to address and reduce complaints related to construction activities
• Provide comprehensive administrative support to ensure efficient office and project operations
• Execute administrative duties accurately and timely to support project workflows
• Uphold and enhance the company's reputation through effective stakeholder engagement and maintain positive relations with residents
• Attend construction working committee meetings and provide administrative and logistical support, including meetings scheduled outside normal working hours (9am to 11pm)
• Perform additional administrative tasks and ad-hoc duties as required
• Required competencies and certifications
• Competency in managing public relations issues and handling project queries effectively with residents
• Good communication and interpersonal skills in English, with the ability to communicate effectively in one other official language (to support diverse stakeholder engagement)
• Preferred competencies and qualifications
• GCE 'A' Level qualification with at least 2 years of public relations experience, preferably in the building trade

Additional Information

Job Summary Coordinate and manage public relations activities for construction projects, engaging residents and stakeholders to ensure smooth project execution and effective communication.

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