Lead ServiceNow Architect (Remote) NI

Responsibilities

• Technical Consultation: Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. Identify potential challenges and propose innovative solutions to address them.
• Integration and Automation: Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. Ensure data consistency and integrity across different platforms.
• Performance Optimization: Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. Identify and address bottlenecks to improve system performance.
• Quality Assurance: Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices.
• Project Management: Work closely with project managers to keep projects within scope and timeline. Communicate regularly with management and clients on the status of projects.
• Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.
• Required Experiences and Certifications
• Bachelor's Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline
• 8+ years of experience implementing ServiceNow solutions
• 5+ years of experience architecting ServiceNow solutions
• ServiceNow Certified Technical Architect
• ServiceNow Certified System Admi

Benefits

Additional Information

* We are open to supporting 100% remote work anywhere within the continental US * ICF's Digital Modernization and Experience (DMX) Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a ServiceNow Platform Architect who will serve as a key member of the ServiceNow Platform team. We are seeking an experienced ServiceNow Platform Architect to lead the design, governance, and strategic evolution of the ServiceNow platform across the enterprise. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.

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