Operations, Sea Freight, Export Operations

About the role

Key Tasks - Registration of shipments into the forwarding system CW1 and TMS on time and accurately - Update all systems - internal/ external with shipment data - Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc. - Ensure all security arrangements and procedures are met - Verification of the completeness and accuracy of all forwarding documents - Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met - Obtain dangerous goods approval from carrier where necessary - Work and Monitor Permit Declaration activity with permit declaration vendor - Coordination of customer booking requests at origin and destination (call forward) - Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices). - Correspond and follow up on emails. - Follow cargo/shipment irregularity handling procedures - Escalation of all impediments to processing to direct reporting manager. - Adherence to customer specific SOPs. - Communicate all cargo related incidents to customer service/ external brokerage house(short shipment, damages, misrouted, missed vessel) - Adherence to Global standard processes /procedures and to Corporate Standard &Governance policies. - Participate in company projects and initiatives as required - Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo - Engage and initiate discussion with local and regional procurement on rates and space - Backup for the other team members as when necessary - Sorting and uploading documents into eDoc. - Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers - Verify vendor/intercompany invoices and raise disputes for incorrect invoices - Ensure shipment costs are updated correctly in CW1 - Ensure timely invoices of shipment as per company KPI - Handle invoice disputes or queries in a timely manner - Monitor and update respective sale personnel on the validity date of all customers' quotations - Any other job-related tasks assigned by the superior. - Adherence to the Code of Conduct policy of the DSV Group Competency - Functional know-how in Customer Service Exports - Operational know-how (Document Processing Ocean) - Operational Understanding (Customs Clearance) - Understanding of DSV Export / Import Products - Understanding of legal/regulatory/statutory environment - Business acumen - Microsoft Office Experience& Education - With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling - Intermediate to advanced MSO applications

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Company Intel

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