Program Manager, Persistence Operations

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
• Job Description:
• Are you passionate about student success and persistence? Do you excel at systems thinking and translating data, research, and cross-functional insight into scalable solutions? Then apply today for this Program Manager, Persistence Operations opportunity!
• Want to know more about working at EdPlus? Watch this short video !
• NOTE: This is an in-person, hybrid position. Must be able to reliably commute to Scottsdale AZ.
• Essential Duties:
• Drive persistence strategy and execution
• Define and operationalize key persistence priorities across the early student lifecycle.
• Identify and address primary drivers of early attrition (e.g., course intensity, lack of engagement, unclear expectations).
• Design and implement interventions that improve continuation and reduce drop/withdrawal rates.
• Align persistence efforts with institutional goals and priorities.
• Contribute to pilot programs and scaled initiatives focused on improving retention outcomes.
• Own persistence data, insights, and performance tracking
• Defining and monitoring key persistence indicators:
• Orientation → course start conversion
• Week 1 engagement
• Early assignment submission
• Drop/withdrawal patterns
• Partner with Action Lab and analytics teams to identify risk signals and predictive indicators.
• Regularly analyze and synthesize data across multiple initiatives impacting student success.
• Connect early-term behaviors to downstream outcomes (retention, progression, completion).
• Translate data into actionable recommendations and interventions.
• Share insights proactively with stakeholders to inform decision-making.
• Move beyond participation metrics to outcome-driven performance measurement.
• Design and implement behavior-driven student success interventions
• Design experiences and touchpoints that drive critical student behaviors (e.g., early login, assignment submission, help-seeking).
• Apply behaviorally informed design (nudges, timing, sequencing) to influence student decision-making.
• Reduce friction and cognitive overload at key student decision points.
• Test and iterate on interventions using data and experimentation.
• Prioritize high-impact actions over content-heavy approaches.
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• Identify and address systemic gaps impacting persistence
• Identify breakdowns across the student journey that contribute to attrition.
• Evaluate misalignment across academic, support, and onboarding experiences.
• Recommend structural, design, or process changes to improve student outcomes.
• Differentiate between quick wins and larger strategic opportunities.
• Elevate insights and recommendations to leadership with clear impact and tradeoffs.
• Lead cross-functional alignment around persistence outcomes
• Partner with EdPlus teams (Enrollment, Student Success, Instructional Design, Marketing, Te

Benefits

Additional Information

Job Profile: Administrative Operations Specialist 3 Job Family: Administrative Operations Time Type: Full time Max Pay - Depends on experience: $86,900.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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