Client Relationship Specialist - Eurofins Built Environment Testing East - Fort Lauderdale, FL

Requirements

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• Position is full-time Monday - Friday (9am - 5pm). Candidates currently living within a commutable distance of Fort Lauderdale, FL are encouraged to apply.
• Pay range: $21-23/hr
• Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.
• *The benefits package offered will vary based on the employee's full-time or part-time regular status.
• To learn more about Eurofins, please explore our website www.eurofinsus.com .
• We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
• Find out more in our career page: https://careers.eurofins.com/
• The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. I

Benefits

Additional Information

Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments. Essential Duties and Responsibilities: Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner. Advise walk-in clients about service information and project preparation. Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication. Unpack shipments and document receipt of sample. Update client and project data records in LIMS and CRM software systems. Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes. Ability to assist with administrative tasks as necessary. Teamwork is the foundation of success at Eurofins; We perform other tasks as needed across departments. Basic Minimum Qualifications (BMQ) Education/Experience (BMQ): HS Diploma or equivalent Customer service experience 1-2 years Additional preferences: Experience working in a laboratory setting Ability and/or Skills(BMQ): Excellent written and verbal communication skills Active listening Client-focus Computer literate (Office suite, Adobe PDF, CRM) Prioritization and on-time execution of tasks Process improvement Problem-solving and solution orientation Demonstrated ability to sell solutions as a result of active listening Strong interpersonal skills (people, social, emotional intelligence) Proactivity Team player who can self-motivate Performs well under pressure; thrives in fast-pace environment Growth mindset

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